Holiday Inn Express Alva an IHG Hotel

Wonderful
Traveller Type: Senior Traveler
  : The room size
  : Nothing

Wonderful
Traveller Type: Family with Young Children

Good
Traveller Type: Family with Young Children
  : clean
  : tv didnt work in the first room. pool was to cold

Very Good
Traveller Type: Family with Young Children

Wonderful
Traveller Type: Traveling as Couple
  : the hotel is new

Good
Traveller Type: Family with Young Children
  : Really clean, friendly and helpful staff.
  : Ive stayed at many Holiday Inns this has by far been the worst bed ever. The mattress is so cheap you can feel the springs. I chose to stay here because normally the Holiday Inns have the best beds. Not at this one, my back still hurts from it.

Good
Traveller Type: Business Traveler

Very Poor
Traveller Type: Group Traveler
  : Located very close to my destination
  : The hotel did not have working elevators. I was placed on the 4th floor and instructed that I would have to walk up and down 3 flights of stairs during my stay. The fact that the elevators were not working was never communicated to the customer.

Poor
Traveller Type: Family with Young Children
  : The beds were comfortable, and the room was nice. Breakfast was good.
  : No hot water for shower, when asked about it was told try showering in the less busy times. The pool and hot tub were closed, but online said it's open. That was the only reason I chose that hotel. Could have stayed next door for cheaper if I had known pool wasn't open. When I told the manager that she didn't even care. Had to go get the bedding for the sofa bed myself. They wouldn't bring it to me. Asked for a shower chair, I was told I don't know where they are but will see if I can find them. They never looked.When I complained about everything, all I got was that I was sorry. Didn't offer me a discount or anything. I told the manager I would be leaving an unpleasant review because I was very unhappy with my stay. She didn't seem to care.