Embassy Suites Arcadia-Pasadena Area

Very Poor
Traveller Type: young couple

Wonderful
Traveller Type: family with young children
  : Breakfast and front desk hospitality
  : Elevators were a high maintenance issue with frequent outages.

Very Good
Traveller Type: family with young children
  : I was very pleased with the location and hospitality
  : I didn’t like the fact that visitors had to pay for parking.

Very Good
Traveller Type: review category business travellers
  : The Embassy Arcadia was a perfect hotel for my family. We loved the separate rooms with sofa seating, a small sink, microwave, TV, and small refrigerator. We also loved the complimentary breakfast.
  : The bathroom is a little outdated. Also, the maid was rude when I asked for an extra bath towel.

Fair
Traveller Type: family with young children
  : Breakfast very good, with plates done by order and big buffet. Facility is nice, big lobby, nice bar, covered pool and hot tub. Location is good and next to restaurant, right on the route 66.
  : Knowing we were arriving kind of late, we used the digital Check-in and received the digital key to skip the front desk. Being a big family I chose the room the day before and we received the digital key and room confirmation during our trip. All good, except...... there were people in the room! The digital key worked but the room was booked and the guests just locked the door on our faces. The manager and the front desk have been unable to give any explanation and ask us to WAIT until they were able to free and clean the room (and it was almost 11pm already). They found a different room but I'm not sure it was the same kind we paid for and the room definitely needed some improvement. Yes, we received a discount but the fact our key opened a booked room let me with a serious security concern about my family.

Fair
Traveller Type: young couple
  : They did not have my reservation from booking.com. I had to rent the room on my own. Luckily they had a room. They did not have Two bed had to get one king

Wonderful
Traveller Type: young couple
  : Spacious rooms. Free Breakfast. Kind, Warm and Attentive Staff.
  : Small indoor pool, but its ok.

Fair
Traveller Type: solo traveller
  : Very dirty suite couch.. Black spots on mattress on pull out sofa bed.

Wonderful
Traveller Type: family with young children

Very Good
Traveller Type: young couple
  : Indoor pool
  : 3 out of 4 elevators were working and we got stuck in one of the 3 for about 10 minutes. When you check out make sure you keep 1 of your room keys so you can get out of the parking lot