SureStay Plus Hotel by Best Western Auburn

Very Good
Traveller Type: solo traveller
  : The front deck areas and fitness center
  : Nothing

Good
Traveller Type: solo traveller

Very Good
Traveller Type: family with young children
  : The lobby is super cute - with an great layout and beautiful woodwork throughout. The room was adequate and clean. The bathroom was clean. Quiet nights rest for the most part. Good value. We just needed a safe, clean, cheap place to sleep for 8 hours, grab breakfast and get back on the road.
  : (Please note this is me being really critical - as stated in "What I liked about this property" this hotel is very sufficient at being a good stop over on for a quick nights rest.) No elevator to second floor - no biggie for me but it did make me regret packing quite so much. There is some road noise that could probably be negated by thicker curtains and better windows that would help block the sound. The room needed painted - walls were scuffed throughout. All the beautiful woodwork could most definitely use some wood oil rubbed onto it to bring back it's lustre. The bathroom could use upgrades - I always love to see beautiful hotel bathrooms and, while clean, this one was lacking all the nice hotel appeal. It isn't a large bathroom so some nice finishes would have major visual impact. The towels were tiny and thin. There was no wonderful/oversized comforter on the bed. The bed linens were thin and, while clean, just lacked any posh feeling at all. Pillows were on the tiny side. Mattress was a tad firmer than we like it. Finally, corners and edges of the rooms carpeting needed a good going over with the vacuum hose extensions - but the carpet itself was a great choice visually! This could easily be a super super lovely hotel again. Just needs some reinvestment into creature comforts - for those of us who tend to be on the picky side.

Poor
Traveller Type: group

Very Good
Traveller Type: solo traveller
  : Location was good. Room on second floor overlooking an outdoor area for cooking out. It was landscaped with trees that were in bloom. Charming and unexpected.
  : My room was clean and comfy. The bathroom looked a bit worn. Tub had a crack. Or hole that was filled with black epoxy. Seems like useing a white white epoxy would have looked better.I saw no glutin free options on the breakfast bar

Good
Traveller Type: family with young children
  : It was fine. Standard fare. Several good choices I would have appreciated real silverware for breakfast. Less plastic overall would be nice.
  : The website and confirmation mentioned a pool, and we had planned on it. Disappointed that it wasn't open. Same for a restaurant. However, the room was nice and clean. Everyone we encountered on staff was pleasant and helpful.

Fair
Traveller Type: young couple
  : The host was extremely hard working and responsive.
  : Our first room had an ac that made incredibly loud sounds as it ran. The bed sheets were stained but clean. The room smelled of something like peanut butter. We asked the host to check on the ac. He did that immediately but couldn’t remedy the problem. He offered another room that was much cleaner and in which the ac worked quietly.

Wonderful
Traveller Type: young couple
  : It was convenient to restaurants and the interstate. Very cozy atmosphere as well and the staff was very welcoming.

Wonderful
Traveller Type: group
  : Loved front porches
  : All good.

Very Good
Traveller Type: group