Vanity SPA

Wonderful
Traveller Type: Traveling as Couple
  : The staff were all lovely and made sure that we had and understood everything we needed. The location is right in the middle of Balestrate, so it was very easy to get around. The recommendations from all staff, including the local taxi (Milton) and all their food recommendations were perfect. The spa experience was truly lovely.
  : we didnt have any cleaning service while we were there because we didnt want to pay for it. Luckily there was a broom in the room. I only wish they offered a complimentary cleaning or towel replacement every two or three days if you stay there that long.

Pleasant
Traveller Type: Traveling as Couple
  : The stuff, the location, the appartment in general.
  : The Spa is not included at cost over 100 for 90 minutes.

Wonderful
Traveller Type: Family with Young Children
  : very clean and great support from Giusy and Lorenzo!
  : great location

Wonderful
Traveller Type: Traveling as Couple

Good
Traveller Type: Traveling as Couple
  : Central to village and amenities absolutely no way 150 m from the beach much further no use for people with mobility difficulties very steep hills to beach no housekeeping At all for 14 days although notes did say extra 10 Per hour for extra cleaning - buses and trains not very easy as only about 4 buses a day to palermo and it takes around 2 hours but half an hour in a car but staff at the spa reception very nice and helpful probably would need a car if you want to go anywhere out of the village taxis are expensive but a lovely little place and vanity was adequate quite comfy to stay there
  : No cleaning and no kettle

Very Good
Traveller Type: Family with Young Children

Very Good
Traveller Type: Traveling as Couple
  : The staff was very friendly even though they didn't speak english very well. The air conditioner was working good, which was very important since outside was like 40 celsius degrees. Kitchen equipment was enough, you won't spend much time there anyways. Location is perfect, it's literally in city-center, all restaurants, bars, stores are around.
  : I didn't like bathroom equipment, I mean there was like no soap and toilet paper. Just a little flask with something to shower, that was certainly not enough. It doesn't cost much but makes things easier..... The flat was pretty clean, but I'm not sure if they cleaned everything in detail, because we found old socks slipped in the couch.... That's bad.

Good
Traveller Type: Business Traveler

Very Good
Traveller Type: Traveling as Couple
  : Was nice room

Fair
Traveller Type: Family with Young Children
  : Pretty good central location (if you are ok with loud street in the evening :-), close to shops and restaurants, nice and friendly staff ready to help, access to washing machine on the top floor and terrace. but it would be much better if owner would care to ensure cleaning black mould in the bathroom and fixing not working air conditioning. If you will be lucky to get appartment in normal condition - clean enough and working air conditioning - it is pretty ok. walking distance to the beach - not Balestrate beach mention on Booking.com.
  : I checked in 19 june and later in the evening found out that shower cabin is full of black stains of black fungus - that could be dangerous for health. I reported it to the staff and asked to change appartment. they responded quickly and changed appartment next morning 20 June. but in the new appartment air conditioning was not working and and I spent whole day waiting for somebody to fix it. after the fixing it worked less than hour. next day 21 June I again spent whole day in hot appartment waiting for technician man to come and fix it. Also bathroom doorknob got broken and we didn't have access to the bathroom and personal things for a few hours waiting for technician man. after he came later he said that air conditioning is not going to work. I was offered another appartment and finally got adequate living conditions in the evening June 21 - on the third day after arrival. Due to the not adequate equipment and sanitary conditions in the appartments 3 days of my vacation were totally ruined. also I complaint about false information provided on Booking.com concernign Balestrate beach located 150 m from the appartment. In fact Balestrade beach located about 1,5 km from the appartment. the closest beach to the appartment - with no services - located 750 m from the appartment. I came for vacation with my daughter and have chosen Vanity SPA among others because of close access to the beach in 150 m. Information on SPA services provided on the Booking.com also is not correct - access to SPA is possible only during the weekend in 90 min package services for extra pay. No acceess to pool. So, I asked for the compensation for totally ruined three days of vacation. Management offered me and my daughter free massage (total cost 90 euro), that I didn't need. They provided for my request later check out that would cost maximum half of 1 night stay - about 35 euro. I believe that it is not adequate compensation, but nobody responded