Extended Stay America Suites - Seattle - Bellevue - Factoria

Very Poor
Traveller Type: Family with Teens
  : Nothing
  : the room smells really bad and they will not change it for us we cant even sleep in it + the mattresses were upside down, and we had to figure it out why we are sleeping on springs, and we had to move them. The staff were not helpful at all.

Very Poor
Traveller Type: Business Traveler
  : Nothing
  : Improve professional conduct. Especially for your General Manager

Fair
Traveller Type: young couple
  : I have used booking for many years and nothing like this has ever happened to me.I had a 16-hour flight from Rochester to Seattle. I arrived at the facility around midnight and they didn't let me in although I had a booking confirmation and showed it to them. In the middle of the night, after a long flight, they didn't let me in! So, I took another Uber and tried to find another hotel to sleep in.After this incident, I called them more than 4 times and described that the situation wasn't my fault at all and requested to get at least my money back, but they didn't pay attention. They told me there had been an issue between Booking and this place, so my name wasn't updated in their system to let me in.Then, I emailed their manager, no response!Not only you didn't let me and my wife in but also charged us the full price! I described this at least to 3 of your employees. At least have the courtesy to apologize.

Very Poor
Traveller Type: review category business travellers
  : Nothing
  : Improve professional conduct. Especially for your General Manager

Good
Traveller Type: Family with Young Children

Good
Traveller Type: family with young children

Very Poor
Traveller Type: Business Traveler
  : Close to the highway
  : The GM was extremely unprofessional and demaning I'm a travel nurse of 16 years and I have never experienced this level of unprofessionalism. A complaint was made to corporate. Hotel employee soon after called 911. To have me removed.

Very Poor
Traveller Type: solo traveller
  : Nothing.
  : That the front desk staff wouldn’t allow me to check in and they were completely disrespectful towards me & with it being the holidays I can’t believe how poorly I was treated.

Pleasant
Traveller Type: young couple
  : Location is great, BUT the link for Google Maps sent us to a different Extended Stay. We had to have someone phone over for the correct address. Rooms are spacious and handy. Reasonably clean. Excellent price. Decent WIFI speed.
  : Check-in was painfully slow and the fellow in front of me was almost finished when I arrived. At least 15 minutes. Absolutely nothing in the room: no coffee maker, utensils, proper ceramic cups to heat the water, no lotion. Good thing I brought my own tea as I awake early. Muffins were stale and they only had chocolate. We stayed here 2 years ago and the fully equipped kitchen was wonderful. No extra pillows in the room.

Very Poor
Traveller Type: review category business travellers