DoubleTree by Hilton Charlottesville

Very Good
Traveller Type: Group Traveler
  : Was nice in the Lobby area
  : the cleaning staff had piles of sheets and towels just laying in the floor in the hallway .. every time I was coming and going from room there was stuff just laying in big piles. the hotel restaraunt had very limited hours

Very Good
Traveller Type: Traveling as Couple
  : Location
  : The walls are thin. I could hear the neighbors laughing. Not the fault of any the employees and I guess not the company. Just a little irritating.

Poor
Traveller Type: review category business travellers
  : The staff was pleasant
  : The hallways were dirty and the room was also not cleaned well. Beds were lumpy and old. Bathroom tub was extremely old.

Disappointing
Traveller Type: Traveling as Couple
  : The only thing we liked about this hotel, outside of the location, is the bartender . She was personable, friendly and professional.
  : The bed was hard,like sleeping on the floor.There was hair on the pillows & under the sheets.The bathroom was not cleaned There was dust all over the vanity. The back of the bathroom door was stained.The credit card machine in the bar didn't work.

Very Poor
Traveller Type: review category business travellers
  : First of all, the room was horrible. While it was generally clean, the shower area was terribly moldy and the ceiling in the shower was peeling with a hole in it! It disgusting. Furthermore, the hotel experienced a bit of an emergency caused by an accumulation of dust in the air vents somewhere on the first floor. The building had to be evacuated, which seemed to go smoothly. Guests vacated and stood outside the building in the covered area. The fire department must not have been called for some time because they only arrived ~20 minutes after the fire alarm rang out in the building. In addition, we observed NO LEADERSHIP from the hotel manager during the evacuation. There was NO ONE on the first floor to guide guests out of the building nor did anyone communicate with guests during the crisis. At one point, two staff (not in uniform) asked those seated inside to go outside. That was the extent of our interactions with the hotel staff until the fire department finally arrived. Fortunately, the fire fighters took control of the scene at that point. I was deeply disappointed in the Doubletree staff. Lastly, when it was time to check out, there was no attendant at the front desk. I dropped off my card and departed. I guess this is the new model of service.
  : See above.

Good
Traveller Type: review category business travellers

Fair
Traveller Type: solo traveller
  : I liked the staff. Very friendly and attentive.
  : The room was horrible. First of all we had a sliding door on our bathroom that did not close properly. There was no where to hang our towels. The shower knob was trying to fall off. You had to hold it down to move it and make it work. I do not like how you must enter the shower from the front and it’s bolted down so that you can’t enter through the back. Also there was no deadlock on the door and I was in the basement and I’m a woman. I felt like I was in 3rd class on the sinking Titanic. Oh and no one explained when I got there that I had to call for clean up but at least the staff gave me more towels. I have stayed at the doubletree before and had a great experience this time I did not.

Poor
Traveller Type: group

Good
Traveller Type: young couple
  : Friendly staff
  : Room needed to be vacuumed and wiped down. Was told they don’t have housekeeping everyday and to ask for amenities if we run out, Restaurant food was okay.

Very Good
Traveller Type: group