Sonesta ES Suites St. Louis - Chesterfield

Very Poor
Traveller Type: Solo Traveler
  : Nothing
  : Nope

Pleasant
Traveller Type: family with young children
  : The size for my family of 5 was fantastic.
  : The 250 dollar deposit was the highest I spent, and throughout my vacation I stayed at 5 other places, including a Disney resort.

Very Good
Traveller Type: family with young children
  : Friendly staff attentive to our requests. Laundry room. Basket ball spot

Pleasant
Traveller Type: Family with Young Children
  : The value for the size of the room was great. Three full beds, two baths, and the kitchen was well worth the cost.
  : On one of our two days the breakfast was TERRIBLE. most of the hot trays were empty, & the host was slowly & grumpily replacing a few things here & there. When she did bring eggs out, they were partially ICE COLD. People live here, and some seem sketchy.

Very Poor
Traveller Type: young couple

Very Good
Traveller Type: review category business travellers

Very Poor
Traveller Type: family with young children
  : Nothing. It was pretty terrible all over.
  : Staff, cleanliness, breakfast. The site does not list that all of their king loft suits are upstairs. When I told the front desk worker that I had a kiddo in a wheelchair (who is 14 and 70lbs) his response was, “All of the king suits are upstairs, it’s only one flight of stairs.” (I was honestly to flabbergasted and exhausted to respond). Thankfully I’m in mostly good health and had the strength to carry our kiddo upstairs and we just had to go without his wheelchair for the night. We made do because we didn’t have the energy after driving for two days with 5 kids to find something else. The room itself was filthy. Dust caked to the ceiling and walls where fans and vents were. The carpet was wet in areas and felt sticky. There was broken glass on the carpet that was discovered when my 8 year old got a piece stuck in his foot then I fount 2 more pieces during our stay. Because of the glass and the condition of the carpet we just kept our shoes on for our stay aside from sleeping. We waited for the breakfast buffet to open at 6:30 before we got back on the road and the food was cold even though it had just been put out. The eggs were sitting in a puddle of water. They did have a cool machine that makes pancakes but the toppings were all stale and had no utensils to grab them with so who knows how many hands had touched everything and after seeing the condition of everything else who knows how often the pancake machine is cleaned. When we arrived their card machine was down and the guy wrote down my card number to process the payment when the system went back up which was super suspicious and I turned my card off until the next morning so I could talk to someone else. If I wouldn’t have done that they would have put a $250 hold on my card on top of what the room cost which is insane to me, any other hotel we stayed at charged $35-$50 for a deposit. They conveniently don’t have that listed anywhere either.

Good
Traveller Type: young couple

Wonderful
Traveller Type: young couple
  : Always clean with friendly staff.
  : Not impressed with the breakfast

Wonderful
Traveller Type: Senior Traveler
  : Roomy
  : Breakfast was terrible, almost everything was burnt , starting with the eggs