Homewood Suites Columbus - Airport

Wonderful
Traveller Type: review category business travellers

Very Poor
Traveller Type: review category business travellers
  : They had a whole kitchen
  : Worst hotel experience ever. I’ll never stay in this location again or with Hilton. This was my first Hilton experience! I expected more. At first the manager Shawn (or Sean, I didn’t pay attention to how it was spelled. Forgive me if I am wrong) was really pleasant. He had a great personality and was high energy. Upon booking he accidentally charged my card for full price after he had seen that we already paid on Booking. He told me to pull out my card and did not seem worried we would be charged. The next morning (we checked in Wednesday at 3pm) my husband had noticed the full amount was pending to be taken out of our bank account. We stayed at this hotel for work related reasons. Not for fun. The manager was not at the hotel the hours we needed him. The other staff members could not resolve or help with the issue. Two were sympathetic but could not help. Kayla was one of them. One was just downright rude. While asking for assistance one morning another customer in front of us had the same issue we did. We tried calling Homewood Suites main customer service line (not the hotel we were staying at because we knew that would not be helpful) and the person responding had said that Booking should not have charged us and that Booking had to refund us. We called Booking and they opened an investigation. Actually, while calling Homewood Suites customer service and Booking I ended up falling out of my chair because I was so upset and not paying attention. I was just focused on somehow trying to get the almost $500 back. That was embarrassing for me. We headed to the work event and one of the staff members, Kayla had called back saying that they canceled the pending transaction. We knew we had to come back because there was conflicting issues. The customer service said it was Bookings fault, and the hotel was now saying that they canceled their transaction from Wednesday. We had to break away from work to come back to resolve this issue while Shawn was there.