Holiday Inn Express Hotel & Suites Defiance

Very Good
Traveller Type: Family with Young Children

Very Poor
Traveller Type: Family with Young Children
  : The location was convenient for the funeral we had to attend
  : STAY AWAY FROM ROOM 224!!!!First of all I usually don't write bad reviews because I give a place the benefit of doubt first like in life there are two sides to a story but this isn't a two sided story! After traveling for 6 hours one way for a funeral we get to the hotel and check the beds in our 2 rooms like anyone does, everything is clear so we go on about our day. We go to bed and the next morning my mother tells us her room has bed bugs and she has been up all night. She went down to the front desk at 1:30 AM and the night staff asked her if she wanted to change the linens or check out? Check out at 1:30 in the morning while it's snowing outside? Like really okay my mom says no and stays out of the room and we wait for the manager in the morning and we explain to her that the bugs are in the head board not the bed and the manager says they will take care of both rooms so we go back upstairs to my room with no bugs with trash bags to ensure no travelling bugs come home and change and we go downstairs to check out and leave to go to the funeral and the manager can't refund my room because it's through booking.com and we didn't pay them directly.... The manager says she will take care of the booking through the website so we leave and about a week later I call the hotel and she tells me I need to call booking.com so I call them long story short I'm now not getting my money back because the one room only had bed bugs not both even though she said she would refund both room?

Good
Traveller Type: Business Traveler
  : Location and staff. Size of the room was good.
  : Price was too high considering the condition of the room, walls, lighting was bad, plumbing screeching when using shower, noise level was too high to sleep and the fan would not stay on.

Wonderful
Traveller Type: Family with Young Children

Good
Traveller Type: Family with Young Children

Wonderful
Traveller Type: Traveling as Couple

Good
Traveller Type: Business Traveler

Very Good
Traveller Type: Traveling as Couple

Wonderful
Traveller Type: Traveling as Couple

Pleasant
Traveller Type: Business Traveler
  : Cleanliness and location
  : less breakfast variety