Hotel Indigo San Diego Del Mar an IHG Hotel

Very Poor
Traveller Type: solo traveller
  : Nothing.
  : Horrible front desk staff that lied after giving my king room away, saying that a double queen was roomier and had a magnificent view. Both statements were patently false. The hotel is blocks away from the beach and at best the rooms have a partial ocean view all views are largely obstructed. Having booked a 5 night stay in a king room, they chose to give my room away and expected me to be happy with a much inferior room. The manager gave lame excuses - we’re busy, the old ‘we overbooked’ but finally admitted he gave my room away. He denied it was because I used Booking.com but I didn’t believe him. It’s yet another example of the travel industry holding their customers hostage by denying them what they booked, especially during a busy tourist season when it’s impossible to find alternative lodging.Front desk staff also essentially called me a liar when they offered to send toiletries to my uncleaned room. Having stayed in 2 rooms already, I remarked there hadn’t been toiletries in either room. Staff got very testy, raised his voice and claimed it’s not possible, clearly implying I was lying. Another example of poor housekeeping.After being forced to stay one night in the double queen room, complete with moldy shower, I was told by the front desk they would call management when I requested help moving my luggage. I waited over 20 min for someone to come. Note this is not a big hotel.They get zero on customer service.Rooms don’t have a safe; the air conditioner works but is very loud. The shower door opens inches away from the toilet in a closet-sized room. I’m a size 6 and had to squeeze into the shower. The website brags the bar was renovated - the only upgrade in rooms appears to be dim, led lighting.Very spotty housekeeping - sticky night stand wasn’t wiped and if you sleep in and keep your Do not Disturb sign on past 11 am you’re unlikely to get service as apparently they don’t do a 2nd pass. Or provide ‘housekeeping’ door knob tags.

Fair
Traveller Type: review category business travellers
  : location
  : noisyhousekeeping price

Very Good
Traveller Type: young couple

Wonderful
Traveller Type: young couple

Very Good
Traveller Type: family with young children
  : Food was fabulous and the rooms were updated
  : Parts of the hotel seemed a little tired and needed a fresh look on the exterior

Good
Traveller Type: family with young children