Country Inn & Suites by Radisson Chicago O'Hare South IL

Wonderful
Traveller Type: Family with Young Children

Very Good
Traveller Type: review category business travellers
  : The staff was very willing to help. I asked for directions for my trip continuation, and the staff took the time to explain every single detail of what transportation I should take. The gentleman even realized that with my mother it was going to be challenging to take the metro and guided me on what I should do, suggesting taking an Uber to the train station. He even contacted a taxi to ask about the cost of a single ride, just so I would have a reference.Besides that, the breakfast was really good with a variety of options. I enjoyed the scrambled eggs and the pancakes.
  : I was asked to swap a credit card in their machine. I had already paid for the trip and assumed I wouldn't need to use a credit card. Knowing that a credit card would be required during admission would be great.

Very Good
Traveller Type: family with young children

Wonderful
Traveller Type: family with young children
  : Clean and convenient to airport.
  : Nothing.

Very Good
Traveller Type: group

Pleasant
Traveller Type: review category business travellers
  : Breakfast was good, Bed was good, I stayed for 4 days and asked for my room to be clean. Nothing happened. For 1 night is OK.
  : STAFF AT RECEPTION, I called for a pick up by the shuttle bus from the airport, and the receptionist told me to call the driver myself without giving me the number and then repeated several times, oh my God, oh my God, oh my God.

Disappointing
Traveller Type: family with young children
  : Breakfast was very good. There was a decent selection of items to choose from. The area for breakfast was the most clean portion of the hotel. There seemed to be new carpet, so it smelled clean...
  : Our room was muggy, we had our AC on constant fan and it never cooled down completely or was not damp. We all woke up with sore throats and stuffy noses. There was black mold in the bathroom. Paint was chipping off the walls. There was an incessant beeping noise coming from one side of the bed, the source could not be located. When we arrived back from our event there was dust all over the couch from the AC turning on and ducts not clean. The pool area was equally as poor of quality as the room. There was a sign posted in the elevator from April 22nd with a final extension notice of the elevator inspection, it cited 60 days. My travel was the 28-30...thus, it is beyond its inspection time. The owners, or family who operate the facility also reside there. You could only enter the building one way as they had the side door locked, even with a key. You could see their room was loaded with people and supplies, and they would often stand at the end of the hall looking outside. Just kind of uncomfortable. Would not stay again. I tried to message booking.com for some assistance but did not hear back. Toughed it out, but overall, unhappy.

Poor
Traveller Type: family with young children

Fair
Traveller Type: family with young children
  : It was in a good location a lot of places to go around to eat.
  : The hallways smelled like cigarette, the rooms weren’t clean.

Very Good
Traveller Type: family with young children