Hilton Orrington/Evanston

Poor
Traveller Type: Business Traveler
  : It was close to the college
  : You had to pay for valet parking and for being a nice hotel the carpet was coming apart when you go in to the bathroom.

Good
Traveller Type: family with young children
  : Location was perfect, downtown Evanston. There was a local restaurant near by
  : There were only 2 outlets in the room

Pleasant
Traveller Type: Business Traveler
  : First 2 nights AC unit of the building not the room, noise drive me crazy at night. Changed to the other side for extra 2 night better but the sound proof is not good enough neither.

Pleasant
Traveller Type: family with young children
  : The breakfast was very good. The staff was friendly and accommodating. Beds were comfortable.
  : This hotel is apparently remodeling several floors. We were assigned to an older floor and arrived to a hot/stuffy room. Upon returning from sightseeing and dinner, the A/C still didn't work though Maintenance had reported it as fixed. The front desk was able to provide us a fan that made sleeping that night more bearable. After 2nd day full of activities in Chicago, arrived back to hotel around midnight to discover A/C still not working. After more late night maintenance visits, staff determined A/C could not be fixed that night. Thankfully around 1 AM we were moved to an upgraded room at no additional charge with working A/C!! The night manager also removed room charges for that 1st night's stay which we appreciated. The front desk, maintenance, breakfast staffs, etc. were all very nice and courteous. The morning of our last vacation day, we again headed to Chicago before housekeeping serviced our room. Carelessly, I left my 2nd phone laying on the desk. When we returned to the room that evening, the room had been serviced, but my phone was no longer on the desk. Unfortunately I didn't realize the phone was really missing until we checked out the next morning, returned home and was unable to find it in any of our bags, etc. I called the front desk and was told housekeeping did not report any found items left behind. Looking back, none of us saw the phone sitting on the desk after returning fromChicago (that third Sunday night of our stay). I told the front desk I felt confident that it disappeared during our stay and that I would be leaving a review to reflect that. I guess I should have tried leaving it in the safe....but the safe in our 1st room didn't work anyway so I guess we didn't think about trying to use the safe in our 2nd room. I am so disappointed as I had been very happy with how friendly staff had been. I really miss my phone and would like to know where it went.

Wonderful
Traveller Type: Solo Traveler
  : Easy, responsive staff. Terribly kind and accommodating and professional.
  : Nope; everything was perfect.

Poor
Traveller Type: family with young children
  : The room wasn't the cleanest and the chair in the room had rips all over it.

Poor
Traveller Type: review category business travellers
  : Not really
  : Not desk lamp, call the front desk to request add didn’t get it after 2 days. Food there is also not good

Very Good
Traveller Type: young couple
  : Staff at the reception was really nice

Wonderful
Traveller Type: group

Wonderful
Traveller Type: family with young children