Domus Florentiae Hotel

Wonderful
Traveller Type: group

Good
Traveller Type: young couple

Very Poor
Traveller Type: group
  : Location close to train
  : DO NOT STAY HERE! They are swindlers. They charged me through booking.com, canceled my reservation and charged me again at check out. When booking.com investigated, they said I was never there.I booked a room in my name at Domus Florentiae many weeks in advance on booking.com. On the day of our reservation, trains were on strike so I was not sure we would be able to travel from Rome to Florence. I called and spoke to the manager, Enzo, gave him my name and confirmation #, and asked if cancelation was a possibility. He said no, it was too late. I said okay, we would try. We made it to Florence late evening. As I approached the desk Enzo greeted me by name, confirmed it was me, and said "you made it." He was curt and grumpy. He showed us our room. We settled in and, as it was early, I went to sit in the lobby to comfortably relax before going to bed. Enzo was stretched out on the sofa, watching TV. I went back to my room. A little later, I had a question and request; Enzo grudgingly accommodated.We checked out the next day and paid in full for the night not realizing booking.com had already charged my credit card for the room. The next day I realized I was double charged. I communicated with booking.com. They investigated, and were told by the hotel that I was never there. After emailing me and rechecking with the hotel, booking.com was told I had canceled and rebooked on their web site. I DID NOT! I called the hotel to speak to the manager. It was Enzo. I started to ask about the situation so that I could get a refund for one of the payments. He raised his voice; he talked over me and when he finally paused, I asked if I could talk. He hung up on me. I called back 4 times. He hung up on me every time. The manager's response to this review is a lie. I have credit cared charges and receipts. I have filed a claim with Booking.com and with my credit card company.Do Not Stay Here!

Good
Traveller Type: young couple
  : very nice and helpfull staff, we arrived very late but were welcomed by the night guard who managed everything and made us feel welcomed and appriciated. They were very nice to our little doggo who travelled with us. The location is superb.
  : The room was fine, but with a rather specific odor - probably from humidity. However, the room seemed clean and although the furniture seen better days we could not complain. The hotel promoted that there is parking available which we managed but can`t say it was easy or cheap.

Very Good
Traveller Type: young couple

Very Good
Traveller Type: young couple

Wonderful
Traveller Type: solo traveller
  : The staff, the reception, Enzo, the location, it's a beautiful little hotel! The breakfast was really great! The location is awesome 3 minutes walk from the train station...It's a really charming old hotel!