Hilton Garden Inn Philadelphia/Fort Washington

Wonderful
Traveller Type: Traveling as Couple

Wonderful
Traveller Type: Family with Young Children

Very Poor
Traveller Type: Solo Traveler
  : Nothing
  : The entire property flooded

Very Poor
Traveller Type: Family with Young Children
  : Flood zone area but did not know about it
  : They had a really bad storm which lost all power in hotel not even hot water the staff rush us out without making sure we had somewhere to go we were from out of town the made us put out belongs on the sidewalk until some one could come get us had no cell phone service borrow a stranger cell phone to make the call they would not get us no help stay on the sidewalk for 3 hours

Very Good
Traveller Type: Traveling as Couple

Disappointing
Traveller Type:
  : The beds in the room were very comfortable. I also liked that the staff was so friendly and accommodating even after I mentioned several issues with my room. I also liked that even though the hotel wasn't in the greatest looking area, the hotel itself was beautiful.
  : I had issues my first day: other people's hair in my bathroom and in very noticeable places which makes me think that they didn't clean my room; a few bright red stains on my carpet; issue with my shower/tub's water pressure. As my stay continued, more things popped up and eventually, I regretted how much I paid for the amount of issues I had. The staff offered to move my room but I didn't want to move and the room get worse.

Disappointing
Traveller Type: Family with Young Children
  : The staff upon hearing my concerns were very helpful in accommodating our requests. They were very concerned throughout our stay to ensure we could make the best out of a unfortunate situation
  : It wasn't communicated that there were reservation requirements for the pool. The light inside the pool was disconnected and my son bruised his foot because of it. The pullout couch didn't have a bedding on it and we discovered that it was blood stains onthe bed. The did comp breakfast the morning of check out which was cool.

Good
Traveller Type: Family with Young Children
  : Overall i enjoyed my stay.
  : I did'nt like the $100.00 hidden fee when i gotten there overall i enjoyed my stay.But wouldn't go back there because its not worth $549.00 for just 2 day stay.

Fair
Traveller Type: Traveling as Couple
  : Location
  : I requested and the confirmation indicated a roll-in shower. It was a tub.

Fair
Traveller Type: Traveling as Couple
  : The room was without heat. Television was not operational. The breakfast was to expensive with two different prices setup for meals.
  : The price listing for breakfast.