Hillside Motel Glen Mills

Very Poor
Traveller Type: young couple
  : N/A
  : Everything. The dirty fridge the molded up wall under the sink. The fact that the room had the illest smell of mold. The ac filter was molded it was hard to breath ended up going to the hospital because my nostrils were clogged.

Very Poor
Traveller Type: group
  : Nothing
  : Horrible - scary.

Very Poor
Traveller Type: family with young children
  : The water was really hot in the shower, that was awesome!!
  : Booked a room with two beds and drove all the way out there- when we arrived, there was only 1 bed! We paid extra for 2 beds and there were no more rooms with two beds available. The owner said dispute with the company you booked with. Ive sent booking a message but never heard back. But wait, It gets worse… early into the night we notice something climbing on the walls. Of course none other than a ROACH! After stomping that one out- another one came out about an hour later. When showering- noticed there is a hole in the ceiling. Not a hole- rather an opening in the ceiling of the bathroom. We had to check to make sure there were no cameras up there watching me shower. The dining table was so loose and wobbly, I was nervous to put anything on it because I didn’t want them to keep my deposit if it accidentally broke. In room 115, The refrigerator does not keep food cold. When booking, I was in a rush and on a budget so the pictures online look great. The bed sheets are new and the floor is redone. When looking for other critters, noticed the mattress was newer. The TVs are new and updated smart TVs. All of the lights worked. If you don’t mind the thought of roaches spending the night with you- go for it.

Poor
Traveller Type: young couple

Very Good
Traveller Type: young couple

Very Poor
Traveller Type: review category business travellers
  : Nothing
  : Smells terrible, rude staff, disgusting!!! Holes in the towels and sheets,

Pleasant
Traveller Type: young couple
  : Very basic accomodations at a very reasonable price just a few minutes away from where we needed to be. I would recommend it to anyone on a tight budget. BYOB: bring your own blanket. I saw deer in the woods on the hillside & it was quiet at night.
  : They could have washed the coffee off the wall. The hair dryer didn't work. And I would have thought that was a safe neighborhood if the guy in the office hadn't been hiding behind bullet-proof plexiglass. Maybe he needed it?

Very Poor
Traveller Type: solo traveller
  : I liked getting out of that place
  : I didn't like finding a dead rat underneath of the mini refrigerator as I opened the door to feel if it were to be cold enough to my liking. IT WORKED FINE if you consider it a rat trap. TOOK MANAGEMENT OVER 10 MINS TO GET OVER TO MY ROOM TO EVEN SEE WHAT I WAS TALKING ABOUT, FOR SOME REASON HE DIDN'T BELIEVE ME. HOTEL MANAGER CAME IN WITH A DUST PAN AND BROOM, NO DISINFECTANT OF ANY KIND BESIDES A CHUCKLE AND "SORRY" AS HE DEPARTED MY ROOM WITH THE CARCUS. I ALMOST IMMEDIATELY WAS PACKED LIKE CHECK OUT TIME CAME EARLY. I WAS NOT REFUNDED, I WAS DENIED MY MONEY FROM BOTH THE MOTEL AND BOOKING.COM, I PAID BOOKING.COM DIRECTLY AND THEY TOLD ME TO TAKE UP WITH THE MOTEL. THE MOTEL TELLS ME TAKE IT UP WITH BOOKING.COM. THE ONLY COMPENSATION THE MANAGEMENT WAS WILLING TO DO WAS PUT ME IN ANOTHER ROOM SAME LOCATION. UNACCEPTABLE. BOOKING.COM IS FOUL FOR ALLOWING THIS TO OCCUR AND NOT ISSUE ME PAYMENT CLAIMING THE MOTEL ALREADY TRANSFERRED THE MONEY, THAT WAS BEYOND ME. I SIMPLY STATED THAT BEING IN AN UNINHABITABLE LOCATION DEEMED ME ELIGIBLE FOR A REFUND BUT THE GUY LITERALLY TOLD ME NO HE WOULD NOT PAY ME. THIS IS THE MOST DISRESPECTFUL CUSTOMER SERVICE EVER. I WASN'T CHECKED INTO THE ROOM FOR NO MORE THAN 10 MINS UPON NOTICING THE RAT HEAD STICKING OUT FROM THE FRIDGE. NEED I SAY MORE? I AM OUT OF ALMOST $100 BECAUSE OF GREED AND LACK OF COURTESY.

Fair
Traveller Type: Traveling as Couple
  : The location was convenient, the furniture appeared new and in good shape.
  : The room desperately needs a coat of paint. There was a large hole in the bathroom wall. There was no replacement for the TP roll. There were not enough towels.

Poor
Traveller Type: Traveling as Couple