Congo Palace

Very Poor
Traveller Type: Solo Traveler
  : Nothing
  : Very noisy, room dated and small. Poor value for money

Very Poor
Traveller Type: Business Traveler
  : NothingDisaster Catastrophic
  : My recent stay at Congo palace has compelled me to share my concerns. Despite numerous reviews over the past year pointing out similar issues.What's truly disheartening is the apparent disregard for guest feedback. Despite a consistent stream of negative reviews over the past year, it seems that the hotel management is still attempting to downplay these issues with weak excuses.From the moment I entered my room, it was evident that cleanliness was not a priority. One of the most noticeable aspects was the unpleasant odour that seemed to permeate various areas of the premises.Upon arrival, I couldn't help but notice some concerning hygiene issues. Mainly Room Carpets are smelling very bad, Towels and Bed linens are not hygiene & room odour is like vomiting. This not only made me uncomfortable but also raised concerns about the overall cleanliness of the hotel. This is not only disappointing but also raises significant concerns about the overall safety and well-being of guests.Equally concerning is the potential for guests to contract skin diseases due to the hotel's lack of cleanliness. This poses a serious health risk that should never be overlooked.Moreover, I encountered an extensive waiting time when I tried to address these problems with the staff. It was frustrating and inconvenient to have to wait for a resolution, especially when the issues were related to basic hygiene.What's even more concerning is the possibility of contracting skin diseases due to the lack of cleanliness. This is a serious health concern and should be a top priority for any accommodation establishment.I believe that CONGO PALACE needs to revaluate their cleaning procedures and improve their customer service response times. Guests should feel comfortable and safe during their stay, and my experience fell far short of those expectations.I believe that guests deserve transparency and a commitment to resolving issues, even when they may not be easily...

Good
Traveller Type: Traveling as Couple

Poor
Traveller Type: Solo Traveler
  : It's a central location. Rooms are very noisy as next to a very busy road. Overwhelming perfume being pumped through the A/C. Beds very uncomfortable, carpet was very dirty. Bathroom was clean.Continental breakfast was fine, but cooked wasn't nice. The reception area is nice, unfortunately, the rest of the hotel is not.

Very Good
Traveller Type:
  : Location and pool area

Very Good
Traveller Type: Traveling as Couple
  : excellent breakfast with ample variety
  : carpets in the room needing changing immediately

Wonderful
Traveller Type: Family with Young Children

Good
Traveller Type: Business Traveler
  : Location
  : Room sqr

Wonderful
Traveller Type: Traveling as Couple
  : Clean, staff were friendly, overall nice hotel with access to public transport direct into Athens city Lots of great places to eat close to hotel