Cocoa Country Inn Hershey at the Park

Poor
Traveller Type: Business Traveler
  : Close to Hershey world
  : Upon walking into my rooms building it reeked of cat piss.Upon entering the room it did not smell thankfully but had sticky dirty floors. There was hair on the sink, toilet and floors of bathroom. The beds had hair on pillows, sheets and blankets. Not head hair on beds. Short hair like eyebrow, pit or pubic hair. One pillowcase had a reddish smear like pus blood or maybe a sauce...I had to go to store to purchase new sheets and blanket and pillowcase to sleep on bed...

Good
Traveller Type: Family with Young Children
  : This is so close to Hershey park, 7-8minutes. Its ok the place to rest after the park. I just went to sleep so is was good place for that.

Very Poor
Traveller Type: Family with Young Children
  : It was close to the amusement park
  : The gentleman at the desk was incredibly rude, chased me out of the office, asking for my debit card, which by the way I had already paid on the Booking app.

Poor
Traveller Type: Traveling as Couple
  : Location
  : Stained bedding and dirty sticky floors.

Fair
Traveller Type: Family with Young Children

Very Poor
Traveller Type: Family with Young Children
  : Location
  : This place is a dump!! The smell made me sick. We had 2 rooms one had roaches, no hot water, bed had hair in it, and just unclean. The other room was nasty, shower curtain was dirty, lamp shades had black dust so thick on them, light fixtures in bathroom was rusted, hair from other guest in drain and water was so slow at draining. Smoke detectors were missing. We stayed the first night because we didnt get there until 1 am and was drained from the drive. Next morning contacted booking about conditions of this place and still waiting for help. Did not stay the next night. The place is not fit to be renting rooms out. Pictures they have posted have to be from when they first opened. Unfit!!!!!!

Very Good
Traveller Type: Solo Traveler
  : All non smoking
  : Hallways and stairs had a very noticeable odor similar to pet urine.not many handicap accessible features photo is deceiving

Very Poor
Traveller Type:
  : Nothing, its filthy, rude foreign lady with bad English at front desk
  : Lady at front desk had my daughter in law write down her debit card (shes only 19) and she complied. They went to room and had me on video showing how disgusting room was and bed bugs was present on mattress. Told her to leave room and go cancel their stay and go somewhere else and get the paper she wrote her debit number down on back. Lady at front desk got rude with her and refused to give her the paper back and threaten to call cops if they didnt leave office. They left office and started loading up vehicle with luggage and my daughter in law realize she didnt grab her Apple Watch. They called cops themselves to assist them instead of being called on by lady at front desk if they went back in. Cops came and lady got rude with the officer and refused to give back her watch at first until cop demanded her to give it back. When asked about paper with my daughter in laws debit info, told the officer she had gotten rid of it. He then told her if any unauthorized charges are made on her card then he will be back to arrest her for theft. After the incident happened and reported to booking.com for refund, in which booking stated they havent taken out any money yet and stopped any future payments, 2 hrs later the hotel took the money out. 6 days later and no refund.