Candlewood Suites Houston Westchase - Westheimer an IHG Hotel

Very Good
Traveller Type: Family with Young Children

Wonderful
Traveller Type: Family with Young Children

Pleasant
Traveller Type: Family with Young Children

Very Good
Traveller Type: Solo Traveler

Very Good
Traveller Type: Business Traveler

Wonderful
Traveller Type: Traveling as Couple

Very Good
Traveller Type:
  : Friendly staff... also loved that it was enough shampoo for actual stay. An also a great brand Dove.
  : Having to give deposit. Would of been 1 thing to know ahead of time rather then day of.

Poor
Traveller Type: Business Traveler
  : The front desk attendant was incredibly kind.
  : The property needs renovation and needs better amenities. I am unsure why this property is rated as 8 stars. No bathroom trash can, no ice bucket, the door needed repair. The front desk attendee had to go check our room to ensure it was clean and stay ready.

Very Poor
Traveller Type: Traveling as Couple
  : N/A
  : The so-called kitchen stove was an electric hot-plate and there was only one very small pan to cook in available in the room. There were a few forks and zero spoons to eat with. We went to the front desk to ask for another pan and all they had was another very small pan. There were people hanging around the lobby and front door who looked homeless and the entire hotel smelled like marijuana. When we checked out, I was told that the $100 deposit had been released back to my bank at that moment but that was a bald-faced lie because four days later, I called my bank, and they told me the funds had not been released by the hotel. Called the hotel and was told the funds were indeed still "on hold" and the woman says she just released them. I don't usually write reviews, but this was the dreariest feeling hotel that I have stayed at. Do yourself a favor and stay somewhere else until they improve the place and improve the customer service.

Very Poor
Traveller Type: Traveling as Couple
  : We had a place to sleep.
  : The condition and the fact that we were charged an extra $100 or $200 (we dont even know how much yet) for an excessive cleaning fee. That is ridiculous. We only left our towels on the floor and the sofa bed out. If this is what they consider the need for excessive cleaning, they definitely need to post this this info. Nobody can explain to me what the need for excessive cleaning was for. Please do not stay at this hotel. If you do, request a walkthrough with a manager and take pics before you leave. Besides that, we had to listen to the fire alarm going off!