Motel 6 Houston TX – Willowbrook Mall

Wonderful
Traveller Type: solo traveller

Wonderful
Traveller Type: young couple
  : Room was clean and staff was polite. Will stay there again. They accepted our dogs with no questions.
  : Need better blankets in rooms, should have brought my own, but they could provide better ones. Also need new shower head, it barely put out any water.

Wonderful
Traveller Type: solo traveller

Very Poor
Traveller Type: young couple
  : Never got chance to check inn the guy that was working at desk at 345pm was rude when I was trying to check in I asked to speak to manager or owner he said he was the owner and manager said he didn't like people using online apps to reserve room and he wanted cash.This type of person should never be in position that customer service is required he isn't interested in making money for a business he is lucky that he is in motel business the rooms fill themselves because if he has to sell anything believe me busy would fail he stated that it's better to rent room by 2 hours prostitution makes him more money then to rent room all night so guess motel 6 is set trafficking supporter.i also noted that his out door lighting is not up to electrical standard by any means has it wired up direct instead of plugged in not plate wires exposed so everyone expect the worst in rooms if there doing that outside probably no fir detectors place probably burn to the ground while he is taking I ng care of hookers
  : Anything

Disappointing
Traveller Type: with friends

Disappointing
Traveller Type: solo traveller

Wonderful
Traveller Type: solo traveller

Poor
Traveller Type: young couple
  : It was quiet. That's it.
  : Staff rude, unprofessional, has no GSR experience, Roaches in roomFridge that leaks and 2 days never got offered to fix it or change rooms

Poor
Traveller Type: young couple
  : Right when I walked in room I set my food on the dresser to open the fridge and put it in. A roach crawled out from behind the dresser on the wall near my food. I put it in the fridge &killed the roach. Had to be at work in an hr. So no time to switch. After. I got back from work I walk n and there is a puddle of water on the floor n front of fridge. It's leaking and not even cold inside I told the office and he didn't offer to change me rooms or anything. So I asked for towels to at least clean it up he said ok I had to come get it. So I go down to get them and while I'm standing there explaining about the puddle of wAter I mention that I have food in there that will go bad and while I was at work I booked for another night so I need the fridge fixed or a diff room. He looks on his comp and goes on to argue with me that I don't have another reservation and that it's not on his list. I give him a confirmation number that he totally ignored and refused to attempt to locate my prepaid advanced deposits reservation. I told him could you please locate it because I'm showing you my receipt so. Obviously om not lying. He said I don't work for booking.com it's not my job to locate your reservation. I said well guess wut I'm not checking in to booking Com I'm checking in to motel6 and that's here if ur standing behind that desk it is most definitely your job. He said no it's not I do. Ot have to find your reservation that's not my job. .
  : Complete incompetent front desk people. Terrible customer service, roaches

Wonderful
Traveller Type: solo traveller