SpringHill Suites by Marriott Irvine Lake Forest

Pleasant
Traveller Type: young couple

Very Good
Traveller Type: review category business travellers

Wonderful
Traveller Type: family with young children
  : Breakfast was good and great location really close to spectrum center

Wonderful
Traveller Type: family with young children
  : Breakfast was awesome!

Wonderful
Traveller Type: family with young children

Fair
Traveller Type: family with young children
  : The rooms were amazing and clean - the layout was modern and had so much room. Also, hands-down the best breakfast ever for a hotel stay, even though there was a miscommunication on Christmas hours and people were treated rudely by the staff because the lack of information passed to them by their on-site management team.
  : The staff was the worst part of the experience as (2) or more of your team members misled me with contradicting information about Refresh Services and extended check-out times, and when corrected they admitted their fault yet still didn't provide solutions to these issues. The lack of care from your team is the #1 reason I'll think twice about staying there every again, as someone who understands that being a good customer service agent means owning responsibility of your actions, it's unfair that it's your team stopping patrons like myself to ever stay there.