Serenity Boutique Hotel Istanbul

Very Good
Traveller Type: Family with Young Children
  : its near many attractions and the receptionist, Aikut was great! we arrived early and was attended well.

Very Poor
Traveller Type: Traveling as Couple
  : I am sad to say nothing was to like about this place. This place sold us lies and I am angry that my first trip to Istanbul was met with such disappointment and frustration that I cannot begin to put into words. Firstly the name says Serenity and nothing about the place is that, furthermore Boutique is also a lie. That place is like a dom.
  : My request was for a sea view room which I paid extra for and my ask which is on the booking was: 1. A room with uninterrupted views. I didnt get that as promised. 2. I asked for a double and not 2 single beds and I was given exactly that which I didnt ask for, two joined beds. Now the beds were joined with one lower than the other and skewed to one side which made me roll off the bed. 3. The room had an intense sewer smell that just wouldnt go away even with the window opened. 4. The room had an AC that kept making a ringing sound that couldnt allow me to enjoy a good night sleep. ( I have video of this.) 5. The bathroom was horrible and that shower looked like it was filled a day before and had mould and dust even on the taps. 6. The steps getting to the third floor are shaky and made of wood with a carpet that is so dirty and smelly. Coming back to this room every night was a nightmare and I couldnt look forward to this. 7. Breakfast was repurposed and not fresh at all especially the boiled eggs which would be warmed so much that the yoke was dark grey and had water. 8. The bed of the bed was a board that looked like it was ready to crack any minute. 9. Another shock was the double bed which was covered with a smaller duvet that could barely cover the full bed. 10. Even the clock on that kitchen terrace didnt work. I mean how difficult is it to replace a battery or remove the old watch. 11. The sheets were not changed nor were the towels. 12. That brown quilt had white stains and was smelling to show that these were not washed to prevent infection or skin hives. I could type a whole thesis on the horror that was that place. But what was saddening was meeting a newly wed couple from Germany on the breakfast table and having them ask us how our room was since theirs was leaking and had an air on that wouldnt switch off saying their room was a sauna.

Very Poor
Traveller Type: Traveling as Couple
  : Nothing it was a bad experience
  : The place was the same as advertised, the apartment has 4 floors of which we should use stairs which we carried suitcase , the bedding and carpets were untidy , the aircon was not working , electricity kept tripping, the house itself was untidy , hygiene was also horrible HORRIBLE WE WOULD LIKE OUR REFUND (MONEY BACK)

Good
Traveller Type: Family with Young Children

Very Good
Traveller Type: Traveling as Couple