Shangri-la at Windsor

Good
Traveller Type: family with young children

Pleasant
Traveller Type: family with young children
  : Location and community facilities were excellent. The layout of the unit and access to provate laundry and kitchen was also a huge bonus. While we didn't end up using these, it was great to have a stroller, pack and play, and high chair available.
  : Housekeeping was very lacking. The unit was generally clean although the carpets are in dire need of a shampooing. We also didn't have adequate items like washcloths, hand towels, or of all things, toilet paper. We did request additional linens and they were delivered with 48 hours which was very helpful. Overall the unit just seems a little neglected though. Bulbs needed replacing, some of the fixtures and furniture were a bit worn, there were several items that were broken such a chair, lamps, a burner on the stove.

Wonderful
Traveller Type: family with young children
  : The place was very clean, good area.
  : Not trash bags, soap and shampoo left when it was stayed it would be sluppied. Also a eg on one of the chairs at the table was very close to being broken, very unsafe.

Pleasant
Traveller Type: solo traveller
  : Loved my view on the terrace. Thought I was getting a hot tub but was misinformed. Great distance from Disney and stores etc. I felt safe and protected.
  : Water pressure was poor. Tubs weren’t great to take a bath either. Tv in the master room wasn’t working properly. Or the other room right. I didn’t bother complaining cuz I only used the one in the living room and due to covid the less people I saw better for me.

Wonderful
Traveller Type: family with young children
  : the location was perfect! this property was very easy to find and there are many places near. perfect for large families.
  : the property was a bit dated. there are upgrades that are needed and it was very busy.

Wonderful
Traveller Type: family with young children

Very Poor
Traveller Type: group
  : good location and nice pool
  : rooms are outdated, they smell bad. Air conditioner does not cool properly and makes a loud noise, there is a note on top of the thermostat that the a/c should be kept between 76 and 80 degrees at all times because if put lower than that ac would freeze and they will charge your card, the rooms do not have fans in them so it gets pretty hot in the apartment. Out of 4 chairs in the dining room only one was not broken, we had to sit in the sofa and eat in our hand because the chairs were broken.The bed sheets pillows and the comforter smell really bad, we had to go to Walmart and buy bed sheets and pillow covers to be able to sleep in the bed. I will never stay at this location again and would not recommend anyone to do.

Good
Traveller Type: family with young children

Poor
Traveller Type: family with young children
  : the location of the unit, the pool and slide facilities and the grill shop
  : the air conditioning unit did not work the second night. the temp inside was 88 degrees

Fair
Traveller Type: family with young children
  : Lots to do at the property. Walmart and restaurants nearby.
  : Not the most convenient location when visiting universal studios.. Lots of traffic to and from. Also air condition froze and had the indoor temperature at 80 degrees. Had to call to get someone out.