InTown - Victoria Street Apartments

Good
Traveller Type: Traveling as Couple
  : Good location
  : Horrible experience but it was liverpool. Not the apartment

Pleasant
Traveller Type: Traveling as Couple
  : The 'bijou' apartment (#18, 8 Victoria St.) was clean, neat & tidy. The bed was comfortable. On a positive note, the location is in walking distance for the Royal Albert Docks, the waterfront with many of the tourist attractions (The Liver Building, Ferry cross the Mersey), tour buses & Liverpool One shopping centre. Despite giving this poor review for the accommodation we did thoroughly enjoy our 1st time in Liverpool.
  : Firstly, I would like to mention how difficult it was to make direct contact with customer support once we reached Liverpool. We had received check-in details via a 'welcome email' from Casey, dated 24th April. We had arrived earlier than expected due to train cancellations from Manchester & was hoping to access the accommodation. We attempted to call via the phone number provided on the check-in information only for it to go straight to a message service! This happened 3 times & there was no attempt to respond. We also tried via the email but again without success. We arrived on a Wednesday morning, 26th April, so I do not understand why nobody was available for us to speak to.Unfortunately, I have to say our stay in the apartment was disappointing; we felt several 'basics' were missing. Bath towels were provided but no hand, tea or kitchen towel. No hand soap in either the kitchen or bathroom - would suggest fitting a hand soap pump dispenser, this would appear to be common practice in most accommodation these days! Globe in bathroom needed replacing, as did the shower drain cover. Sliding door to bathroom required attention, would not close fully & when did was difficult to re-open! Apparently, this had been reported in a review dated July 2022!! We were extremely grateful to find a washing machine, however, turned out to be a combined washer/dryer, which we had never used before, it would have been helpful to have some basic instructions available - thank God for Google!! Same goes for Netflix - we were not able to connect to this, again no instructions despite us trying to make contact! We were also constantly disturbed by the noise coming from the neighbouring apartments, doors slamming frequently. Future guests need to be aware that the apartment is in front of Mathew Street which is the main club/pub district & the noise carries on until 2am, 7 days a week!

Wonderful
Traveller Type: Traveling as Couple
  : centrally located, clean & tidy, plenty of space, easy access instructions & great value for money
  : A few noisy neighbours on the first night (not the propertys fault) but given the location, bar noise is to be expected & although that didnt bother us too much other travellers may want to take it into consideration

Very Good
Traveller Type: Traveling as Couple
  : We were greeted with glasses of Prosecco during check in...a nice surprise Room was spacious, clean, bed comfortable & bathroom excellent size. Tea & coffee provided plus a mini bar & toiletries. Loved the room decorations! As this was our 1st time to Manchester, we found the staff very knowledgeable & helpful. We ate at the Brasserie next door - food was excellent & staff very good. Location was quite good with a short walk to shops, bars & public transport.
  : Through no fault of the hotel, we were disturbed in the early hours each night of our 2 night stay, even with our room being at the back on the 2nd floor (#23). Reception did offer to move us, but as we were only there for a short time, we declined.

Pleasant
Traveller Type: Traveling as Couple
  : Location and building decor.
  : Lift did not work for 2 days. Bathroom door was difficult to operate. No light we could operate from the bed.

Poor
Traveller Type: Traveling as Couple
  : Its in the central. Paying car park nearby.
  : The clubbing noise is up till 2am, and very loud. I could feel the vibration of the beats as well. I stayed there during weekend, I guess its party time. No hot water at night time. I came back at 10pm and tried to have showers, but the boiler will start boiling at 5am. So no hot water. The number the owner give wasnt able to be contacted. I tried to call them few time to ask some questions. Chatting through booking.com message isnt clear. It seem like Im chatting with automatic robot which never answered my questions, but just sending the set-up messages.

Very Good
Traveller Type: Family with Young Children
  : The beautifully restored building in that "imperial" Liverpool location are both exceptional. The mini room and kitchen are also fully satisfactory for a couple (plus a child). Kitchen ustensils, towels, toilet papers are all present, (almost) nothing is missing.
  : I wasn't expecting that much noise and al those not fully sober neighbours in the middle of the night.

Very Good
Traveller Type: Traveling as Couple
  : Excellent location. Right on top of the cavern quarter and close to shopping.Really well equipped, comfortable and excellent VFM.
  : Slightly noisy at night due to location but that was expected and didn't affect our enjoyment.

Good
Traveller Type: Traveling as Couple
  : Location was fabGood communication regards policy and entry to building Clean well equipped apt.
  : r No mirror near socketsToilet flush didn't, work reported but not attended to during stayNo air con and cause of location noisy at night we were told this might occur

Wonderful
Traveller Type: Traveling as Couple
  : Brilliant location,could be noisy until around 1am from the live acts around Mathew Street but that didn't bother us at all. Didn't interrupt our sleep.Very clean and comfortable
  : That no one was available to speak to on the day of check in.