Atocha Hotel Madrid Tapestry Collection by Hilton

Poor
Traveller Type: review category business travellers

Disappointing
Traveller Type: family with young children
  : Big, well designed rooms, front desk staff very friendly and helpful.
  : Very rude waiter staff at the restaurant, literally laughing and questioning customers orders, the lowest quality of breakfast if you compare it to other hotels in Spain this standard, early closing of the bar and hotel restaurant during te weekend. Cleansing staff overlooked our room and we had to change it because of their mistake.

Wonderful
Traveller Type: young couple
  : Great breakfast with relatively wide and healthy food selection. Staff is very kind, smiling and very helpful. Coffee machine is in the room that is very useful for those starting the day with a cup of coffee. Location is at walking distance from the Atocha Railway Station, for those e.g. trying the super express to Sevilla, or traveling further by train, could be important. The location is central, close to the Royal Palace and other things to see.
  : The aircon system. One sets it to 20 degrees Celsius and when returns to the room, it is 32 degrees even on the panel and you cannot bear it and cannot change. Advice from staff: switch it off and open the window. It is misleading to have a panel in the room, because the guest cannot regulate, it is set automatic. Sometimes you wake up during the night sweating, as it is 30 degrees periodically, sometimes cooling down. But despite of this, highly recommended, would return with no hesitation, it could have been our bad luck only.

Wonderful
Traveller Type: solo traveller

Wonderful
Traveller Type: family with young children
  : Super location, lovely large room and bathroom, nice decor
  : Breakfast could be a little better in comparison to other hotels

Very Good
Traveller Type: young couple

Very Good
Traveller Type: young couple
  : Very comfortable beds. Excellent servic
  : We had a suite but nothing in the kitchen except glasses. the coffee machine came with 2 small paper cups no mugs and no teaspoons or tea towels

Wonderful
Traveller Type: young couple
  : Great breakfast with relatively wide and healthy food selection. Staff is kind, smiling and very helpful. Coffee machine is in the room that is very useful for those starting the day with a cup of coffee. Location is at walking distance to the Atocha Railway Station, for those e.g. trying the super express to Sevilla, or traveling further by train, could be important. The location is central anyway, close to the Royal Palace and other things to see.
  : The aircon system. One sets it to 20 degrees Celsius and once returns to the room, it is 32 degrees even on the panel and you cannot bear it and cannot change. Advice from staff: switch it off and open the window. It is misleading to have a panel in the room, because the guest cannot regulate, it is set automatic. Sometimes you wake up during the night sweating, as it is 30 degrees periodically, sometimes cooling down.

Fair
Traveller Type: review category business travellers
  : It was nothing special.

Wonderful
Traveller Type: family with young children