Acqua Hotel

Pleasant
Traveller Type: young couple
  : The hotel is very nice and the rooms clean. We like the location. We pay more to stay here due to their amenities but upon check in the staff member was not the best.
  : The staff member at check in was not friendly. Did not acknowledge we've stayed here before. Did not offer a bottle of water. I'd written in my reservation I was traveling with dogs, he did not have us fill out a pet form. Instead, after seeing us walk in the the dogs after check in called us numerous times insisting we come down immediately to the front desk. I was a bit taken aback as we'd hidden nothing. Later, it's his job to replenish the complimentary wine and cheese reception in the evening and he did not. He sat, looking at his cell phone, at the front desk. We stayed only one night and we stay here because the rooms are nice, location nice, they have extras such as bottled water (we did not get) wine and cheese (we barely got any) and a nice breakfast buffet. The buffet (at 9:00 am) was picked over. The frittata which is usually great was not warm at all and hard and crunchy as was the sausages. The shining star is the staff member, Genevieve, upon check out gave us bottled water, acknowledged we'd stayed before, offered us sight seeing information, asked about the buffet, etc.

Wonderful
Traveller Type: with friends
  : Friendly, helpful staff. Clean, comfy and great location. Quiet and great amenities, good breakfast, wine and cheese evening, cookies and coffee/tea available all the time. Nice.

Very Good
Traveller Type: review category business travellers
  : The view is amazing and so is the staff. The happy hour and complimentary breakfast was a nice touch.
  : The property needs a refresher.

Wonderful
Traveller Type: young couple
  : The hotel has a great view, and close to restaurants etc. Good coffee and tea is all day available. Breakfast is also good.
  : The only drawback is its walls are a bit thin so you might hear people walking/talking in hallway, or the ice machine's noise in the 2nd floor.

Very Good
Traveller Type: young couple
  : Comfy bed and ace breakfast!
  : Nothing

Fair
Traveller Type: young couple
  : Room has a smell and doesn’t look as nice as the pictures, or up to par to the pricing point. Bed wasn’t comfortable. Shower has standing water during use.

Wonderful
Traveller Type: young couple
  : The staff were very helpful and couldnt do enough. The Wine and Cheese and cookie evening sessions are fabulous..
  : The breakfast can be a little repetitive and the parking can be a little tricky on a weekend when busy.

Very Good
Traveller Type: young couple
  : Good wine and cheese time. Good breakfast. Nice restaurants within walking distance.
  : We found trash under the sofa. The suite only had one trash receptacle. Very slow to get hot water.