Margaritaville Vacation Club by Wyndham Nashville

Wonderful
Traveller Type: young couple
  : LocationBed Large bathroom View Secure Pool/Starbucks
  : Overbooked our room Some staff seemed bored with us Unable to provide change Parking prices Vent in the room is on 24/7 - there's a noise

Poor
Traveller Type:
  : locattion was good
  : customer service was terrible, Paid in full online. arrived to be told theres an extra cost. guy who checked us didnt know why or could explain what it was for. he seemed very confused and unsure about the whole check in process. charged our card, was refunded to be charged again. with the extra charges for bank fees for international rates and conversion rates we ended up being out more even with inital the refund. assistant manager wasn't pleasant to deal with, and was just rude when it was unnecessary. Manager was more helpful in trying to sort out why we were charge more. apparently it was due to the local taxes. not sure if that is true or not. when we pay in full upon booking there shouldnt be an extra charge. it ended up being an extra $400 in CAD which would of made us choose a different hotel. paid in full means Paid in full. will not be using booking.com or book at this chain of hotels again. No room service! for the outrageous price we paid we didn't receive any customer service or extra service. room service should be included!

Poor
Traveller Type: group
  : locattion was good
  : customer service was terrible, Paid in full online. arrived to be told theres an extra cost. guy who checked us didnt know why or could explain what it was for. he seemed very confused and unsure about the whole check in process. charged our card, was refunded to be charged again. with the extra charges for bank fees for international rates and conversion rates we ended up being out more even with inital the refund. assistant manager wasn't pleasant to deal with, and was just rude when it was unnecessary. Manager was more helpful in trying to sort out why we were charge more. apparently it was due to the local taxes. not sure if that is true or not. when we pay in full upon booking there shouldnt be an extra charge. it ended up being an extra $400 in CAD which would of made us choose a different hotel. paid in full means Paid in full. will not be using booking.com or book at this chain of hotels again. No room service! for the outrageous price we paid we didn't receive any customer service or extra service. room service should be included!

Pleasant
Traveller Type: young couple
  : Location
  : Coffee maker did not work. We were moved from vacation club to hotel at last minute. Staff were not accommodating & unhappy.

Wonderful
Traveller Type: family with young children
  : Location,
  : Weather was brutal, so couldn't use the pool

Poor
Traveller Type: young couple
  : clean and staff was great
  : I would not recommend this property or booking.com since I booked this room two months prior and I didn’t get the room I had booked. I got a call on my way to the airport telling me about the changes. I had no choice but to take a room of lesser amenities at the last minute. what a way to ruin your vacation?

Poor
Traveller Type: young couple
  : The hotel would not honor our Booking.com reservation. We have to pay more for a smaller room with less amenities. We will not be using Booking.com again.

Poor
Traveller Type:
  : Location
  : We booked the vacation club room, but when we arrived they over booked so moved us to the hotel. Now that's not what was so bad....they did it without telling us assuming we wouldn't notice.

Fair
Traveller Type: young couple
  : The Margaritaville HOTEL and the staff were great . Just be warned, that you may not get what you booked, and your vacation can get off to a bad start.
  : Never stayed at the Vacation Club we booked! The Vacation Club is a time share , which Booking never told us. We showed up and weren't able to stay because the owners were using it. No notice, nothing.

Wonderful
Traveller Type: group
  : Great location and rooms were nice.
  : Booked our room in October. We all got phone calls/messages stating that rooms would be changed. We all paid for vacation club but were out in regular hotel. Again, rooms were nice but some of us got regular rooms while others got suites. We could not understand since rooms were booked and fully paid for in October. Would have been nice to have a refrigerator in a room that we all originally booked.