Welcome Suites-O'Fallon

Very Good
Traveller Type: solo traveller
  : Location was excellent
  : Keys didn’t work half of the time

Very Poor
Traveller Type: family with young children

Fair
Traveller Type: solo traveller
  : It was clean. Check in was easy and fast.
  : Multiple times at the front desk as your walking in it smelled like all weed. I’m 420 friendly but I don’t think the hotel needs to smell like it. My toilet wouldn’t flush for almost 2 days off and on. You can’t use the side doors to come in even with a room key. Male manager there was rude to me on more than 1 occasion but the lady at the front is amazing.

Very Poor
Traveller Type: solo traveller
  : THIS IS A SCAM!!!!DO NOT BOOK HERE!During my check-in at the property, the front desk employee told me my room was not available and that they could not do anything for me. I had to book in a hurry another hotel. HOWEVER, they still charged me for the room as a "no show" and don't want to refund me as they didn't take a record of their cancelation. IF you still book there, BE CAREFUL and be sure to keep writing proofs of your conversation as they might try to wrongly charge you.

Very Poor
Traveller Type: review category business travellers

Very Good
Traveller Type: review category business travellers

Poor
Traveller Type: with friends
  : Well what did I like I guess the house keeping was pretty friendly helping us with things that we needed for the room that we didn't have or should have been there in the room
  : What I didn't like was a young lady who made it clear to us that she was the property manager and was very unconcerned about the fact that I was disabled and had a bad kidney she was very disrespectful and May the feeling comfortable she said she could probably manager but as I looked around the property I seen nothing that she was managing the stairway smelt like a dog the elevator stopped working at the same time and she told me if I smoke in front of the building that she would write me a ticket but as I walked out the door I seen several cigarette butts in front of the door I guess she wrote a lot of tickets that day !!!

Good
Traveller Type: review category business travellers
  : The room
  : The manager was rude

Disappointing
Traveller Type: family with young children
  : The staff, and the a/c.
  : Well, I hate to criticize because the staff was friendly. But I didn't like not having a phone, an iron, no garbage cans, or a coffee pot. No toiletries. The toilet seat should have been replaced years ago, and the toilet paper holder fell apart. There are no rugs, so the floor really needs to be cleaned. I didn't get a room key until the day after I checked in, and didn't receive a remote for the TV (which I couldn't find an 'on/off switch) until my third day. Oh, and I had questions concerning my bill, but was informed via a phone hook-up that I'd have to call back after 9am. It was 7am Monday morning, and I was facing a 10 hour drive home to Texas. I didn't see the point in calling, because my concerns needed direct contact. Oh, OH there were old stains on the fitted sheet.

Very Poor
Traveller Type: family with young children