Holiday Inn Express and Suites Pikeville an IHG Hotel

Very Good
Traveller Type: young couple
  : Room was nice
  : Lobby and outside garbage overflow

Pleasant
Traveller Type: family with young children
  : I can't say this enough!! The front desk staff were AMAZING. The beds were comfortable & the lobby and breakfast area were clean.
  : The ants in the bathroom and what looked like black mold around the bottom and inside of bathtub.The train that rolls through next to the room at 7 am. a little heads up would have been great. Pool was dirty but you're going to get that with a bunch of construction workers swimming in their clothes.

Poor
Traveller Type: review category business travellers
  : The breakfast was fresh and tasted well.
  : The shriners were staying there for Hillbilly Days. They took over the portico with no way for our vehicle to pull under it. They had their "parade cars" under it, and they had their lawn chairs out and sitting around. It made it impossible to get close to the front door. It was rude, disrespectful, and inconsiderate. I am handicapped and they refused to make room. The hotel staff was unable and unwilling to make them move. When I asked them to do something about it, I was told that "they (the shriners) would not move." It was a horrible experience. I would not recommend this hotel.Additionally, during the four days we stayed, no one came to make our beds, remove our trash, or bring fresh towels. I would not recommend staying here, unfortunately.

Wonderful
Traveller Type: young couple
  : Very comfortable bed and the usual amenities we expect from this class of hotel, eg fridge, microwave, good desk and ergo chair, etc. Good TV setup. Very good breakfast buffet. Wifi and HVAC work well. Excellent housekeeping. Friendly, professional staff.
  : The bathtub area could use attention. First - I LOVE having a bathtub at the end of the day, compared to just a shower. However, there was a typical mistake - the bath toiletries are placed too high for anyone actually sitting in the bathtub unless you keep getting up and down in a wet tub (a litigator's dream.)Also: there were rusty water stains around a chrome fixture in the tub.Would love to have a nightlight in the bathroom.