Residence Inn by Marriott Ontario Rancho Cucamonga

Very Poor
Traveller Type: family with young children
  : I have never even heard of such an unfair hotel, so I cannot share any pros.
  : I made a reservation more than 7 months before planned arrival. I reserved a "One-bedroom suite with 2 queen beds and sofa bed" for a family of 4. Just before arrival the hotel contacted me that they can not provide me with the room I reserved. They offered a "King studio with sofa bed", where the maximum occupancy is 3, so lower than the number of guests. After I stated that I cannot accept this small room, they did not try to find a suitable room in any of the nearby Mariott hotels and they refused to give me any help. I was lucky, I found a suitable room in a nearby Hilton hotel. Since it was a last minute booking, the new room in Hilton was more expensive than the one in Residence Inn, but Residence Inn refused to compensate me for the difference. Finally booking.com compensated me for my loss, but noone will compensate me for the time I lost with this terrible, negligent, unfair and unreliable hotel.

Good
Traveller Type: young couple
  : The room had a kitchen. There was a walk in shower. The breakfast was great. You can make your own waffles and the other food choices were great value and quality.
  : The room was shaped funny and was small. Also, the handicap room was so far from the elevator.

Wonderful
Traveller Type: Family with Young Children
  : When my Husband and I walked in we were greeted by the receptionist with a welcoming smile, and she addressed all our concerns to assure us that our stay would be safe and comfortable
  : Every thing was very nice!!!

Wonderful
Traveller Type: family with young children
  : When my Husband and I walked in we were greeted by the receptionist with a welcoming smile, and she addressed all our concerns to assure us that our stay would be safe and comfortable…
  : Every thing was very nice!!!

Very Poor
Traveller Type: Family with Young Children
  : I have never even heard of such an unfair hotel, so I cannot share any pros.
  : I made a reservation more than 7 months before planned arrival. I reserved a "One-bedroom suite with 2 queen beds and sofa bed" for a family of 4. Just before arrival the hotel contacted me that they can not provide me with the room I reserved. They offered a "King studio with sofa bed", where the maximum occupancy is 3, so lower than the number of guests. After I stated that I cannot accept this small room, they did not try to find a suitable room in any of the nearby Mariott hotels and they refused to give me any help. I was lucky, I found a suitable room in a nearby Hilton hotel. Since it was a last minute booking, the new room in Hilton was more expensive than the one in Residence Inn, but Residence Inn refused to compensate me for the difference. Finally booking.com compensated me for my loss, but noone will compensate me for the time I lost with this terrible, negligent, unfair and unreliable hotel.

Very Good
Traveller Type: Traveling as Couple

Very Good
Traveller Type: young couple

Good
Traveller Type: Traveling as Couple
  : The room had a kitchen. There was a walk in shower. The breakfast was great. You can make your own waffles and the other food choices were great value and quality.
  : The room was shaped funny and was small. Also, the handicap room was so far from the elevator.

Very Good
Traveller Type: family with young children
  : Location and customer service
  : Noting