Quality Inn and Conference Center Richmond

Poor
Traveller Type: Family with Young Children
  : Very little.
  : The staff and facilities (pool, weight room and pool table) unavailable. Never stay there again. They canceled our reservation on us. Had to rebook at a higher rate...bad experience with them.

Very Poor
Traveller Type: Family with Young Children
  : Location
  : Woke up to ants in my bed

Wonderful
Traveller Type: Family with Young Children
  : It was clean and didn't smell like cheap sanitizer. Coffee was good and Breakfast overall was okay.
  : More breakfast selection.

Poor
Traveller Type: Traveling as Couple
  : Location
  : Oh where do I begin, After seeing a billboard on the way that stated newly renovated very clean I had no idea what we were in for, thinking we may have stumbled upon a diamond in the rough ! Well it turned out it was still in the charcoal stages!! What a disappointment, the night staff was very happy, but the morning she devil balanced that out ! The room hadnt been renovated since probably the 80s , curtains were falling off the walls, big hole in the floor, dirty bathroom and towels were probably from the dog wash down the street ! , the toilet seat was held on by one stud which made it interesting, it rained that night and this dripping water was luckily contained in the corner! In my opinion I would take the billboards down for false advertising.

Very Poor
Traveller Type: Traveling as Couple
  : To: Chase Card Services From: Bill Flint Acct #: ending in **** On May 5th, we booked a one night stay at The Quality Inn and Conference Center in Richmond, Indiana, including "a hot breakfast for two". The reservation was made through Choice Hotels' agent, BKG HOTEL @booking.com. The Chase reference number is *******9118. 3PM, May 17- We checked in with Confirmation #*****213 and were given key cards for Room 330. After attending a funeral, we returned to a full, noisy hotel. The noise continued ALL night. But that's not all! 1AM- Someone attempted to enter our hotel room with another key card! They were prevented by the security bar , so they banged and rattled the door until I shouted "WRONG ROOM! KNOCK IT OFF!" Then silence. 1:15AM- Another attempt to get in with a key card, followed by a loud "F*CK!!" in the hall. 1:30AM- Our room phone rang. "Jon" from the front desk wanted us to identify ourselves, and said he showed no one registered in that room. We offered to bring our confirmation to the front desk, but he said he would figure it out. 3:15AM- The room phone rang AGAIN! Same guy, same request that we identify ourselves. After again offering to bring our confirmation to the front desk and being told it wasn't necessary, I called "Jon" back and asked him why he kept calling us in the middle of the night. He said the hotel was oversold and he needed our room, but he would figure this out. 3:30AM- Still unable to sleep, we packed up our belongings and went to the front desk in search of "Jon." The young lady at the front desk told us he was no longer there, and refused to give us the name of the manager or a contact number for the hotel, citing "privacy" reasons! READ MORE BELOW
  : 4:15AM- After repeated requests, another employee at the front desk told the young lady to give us the manager's name and phone number. It became clear that no one was going to give us a refund for this nightmare. 4:45AM- We left and drove home in thick fog with NO sleep and NO included breakfast. Over the weekend, I spoke with both the hotel manager and Choice Hotels Corporate. I was offered only an apology and coupons for a discount on a future stay! I am certain we will NEVER stay there again. We are asking Chase to reverse this transaction and credit our card. I will also copy the hotel manager, social media and Yelp on this request.