Home2 Suites By Hilton Saginaw Mi

Poor
Traveller Type: group
  : Everything.
  : No heated pool.

Very Good
Traveller Type: family with young children

Disappointing
Traveller Type: Family with Young Children
  : Room was large and location suited my needs
  : Check in process was not ideal, staff was rude and attempted to charge me twice for room although I had prepaid stating ?you need to figure it out.? The bananas on the breakfast bar were old every time, the cleanliness of the bathroom could be better.

Poor
Traveller Type:
  : Everything.
  : No heated pool.

Very Poor
Traveller Type: solo traveller
  : The cleanness and easy check in
  : The morning staff was rude. I was in able to get breakfast because they got mad at me for using the waffle maker. They were cleaning it and I didn’t know. I didn’t end up eating the waffle. I left to eat somewhere else. Unfortunately it was not convenient for me because I had to spend more money on breakfast and went over my budget.

Fair
Traveller Type: Family with Young Children
  : The cleanliness, location and staff.
  : The Marijuana smell coming through the bathroom vent every night. Very heavy scent. The front desk clerk couldn't give a discount on our stay for the inconvenience because I booked through a 3rd party booking party.

Fair
Traveller Type: family with young children
  : The cleanliness, location and staff.
  : The Marijuana smell coming through the bathroom vent every night. Very heavy scent. The front desk clerk couldn't give a discount on our stay for the inconvenience because I booked through a 3rd party booking party.

Very Poor
Traveller Type: group

Wonderful
Traveller Type: family with young children
  : I liked the room. The breakfast every morning was the best I have had in many, many years. Nowhere else gives you breakfast sandwiches along with everything else you offered. Most places give you gross sausage, OK eggs, gross pancakes that tastes like cardboard, some cereal and yogurt, but your breakfast sandwiches made everything better and I could eat it on the way to the Frankenmuth Dog Bowl. We also loved your waffle Maker. That was really appreciative. My favorite staff member is the older African American gentleman that works in the early morning and is so friendly. I actually miss him. He is the best ever. I hope he stays until he retires!!. I would love to see him again.
  : The worst part was we stood at the front desk on. Check in day 40-50 minutes with no one at the desk. We even called the police to see if they could come and see if somebody had had a heart attack and died or something. After about 45-50 min of standing there, calling cops and talking to everybody passing by....an african american younger male came to the desk. He said someone was smoking or he was checking out somebody smoking, which was ridiculous. You don't leave your desk for 50 minutes And leave it 100% unattended!! So anyway, that was a hot mess. Everything in your front desk fridge could have been stolen, but luckily, no one got in it. because I was standing there the whole time with my two daughters and our two dogs. Check-in was really terrible, but other than that, everything was great!! I did speak to the desk girl the next morning about it, so they found out about it all. They were very apologetic

Very Good
Traveller Type: young couple