The Idle Rocks

Very Good
Traveller Type: young couple

Wonderful
Traveller Type: young couple

Very Good
Traveller Type: young couple
  : Breakfast was very good. Staff very good location good. But not any other facilities in the hotel. No car parking next to the hotel if raining not easy to load and unload. St.Maws is great if you were on holiday in the summer and not a local.

Wonderful
Traveller Type: young couple

Wonderful
Traveller Type: family with young children

Very Good
Traveller Type: young couple

Poor
Traveller Type: young couple
  : Amazing setting by the water with fabulous views Great room with Juliette balcony.
  : New manager had arrived that week and told us most of the staff had left. It was very evident there were many issues. On our first night the receptionist and one other were the only 2 serving in the full dining room. Neither had any knowledge of the wines and food and neither were trained - she randomly offered us a £95 bottle of wine instead of the £40 bottle we’d chosen. He failed to use the cork screw properly to open the wine ( apologising and saying he normally worked elsewhere!) and my husband had to step in. As another guest said it was all very Faulty Towers.At breakfast there was no jam or marmalade on offer and the coffee was terrible. They ran out of fruit and croissants at the buffet table and never replenished them. We were later told the chef and pastry chef had also walked out.The increasingly anxious and stressed manager did apologise to us and others but no real effort was made to acknowledge the state of things and offer a proper apology or recompense. The hotel seemed full and all the guests were talking to each other about the issues. One group of 4 had had their long standing dinner reservation cancelled at the last minute ( gala dinner took precedence) and were given no assistance at all to find a new place to eat. The TV didn’t work in our room. Maintenance came the next day but the problem reoccurred and was never sorted. The phone in our room didn’t work either and they failed to fix it.We booked this treat short trip as I have recently had a cancer diagnosis and surgery. It was a great shame that the hotel is having such difficulties. Luckily StMawes itself did not disappoint and we loved the town and the area.

Very Good
Traveller Type: young couple
  : The location
  : The dining room service as erratic

Very Good
Traveller Type: young couple

Pleasant
Traveller Type: young couple
  : Average, service quite slow.
  : Our room housekeeping service was missed on one of three days, not done until 3.30 pm after we had advised reception at 2.30. I asked three times whether the car charger might be available, and was never advised if it became available. A lunch order was incorrect, after the waitresses had checked the order twice.