SpringHill Suites by Marriott San Antonio Medical Center/Northwest

Very Poor
Traveller Type: family with young children
  : The only thing I actually liked about staying here was that it was close to the river walk, six flags the mall there was alot fast food/ restaurants near by & right next to the mall & target.
  : Our stay was from 7/11/2024 to 7/14/2024Our truck & about 6 or more other cars & trucks  got broken into in the hotel parking lot.It was odd to my husband & I to see security at the door the night we arrived (7/11/24). we had never seen security at any other hotels we've stayed before.On Saturday morning, I get a call from San Antonio PD notifying us that someone had broken into multiple cars, ours being one of them.The Hotel said they were not responsible for anything that had happened. I mean if it is private property & private parking they should be held responsible. We paid $380 to replace our shattered window.I also called regional & they said they could not do anything. They said the manager at the property had to do something for us which did not happen.They would not refund me my money right there & then, which we needed to look for another place to stay, so that being we had to stay there our last night.The girl at the front desk the morning of the break-in was no help at all & didn't even get me in touch with the manager when I asked to. The reason being they didn't have a manager on site. We never saw the manager even when I was told he/she would be in the next day at 7am which did not happen.Not once since the incident did they ever take initiative to speak to us. Like I said San Antonio PD was the ones who notified & even advised us to leave because it was a bad area & was not the first time they had been there for the same reason.We ended up checking out the 14th as planned once back in my town I called to speak with the manager, the only thing she was able to do for us was give us 10000 points which don't even cover 1 night.There is only 1 elevator working and no inspection certificate are visible in the elevator.

Wonderful
Traveller Type: family with young children
  : Breakfast was very good
  : It was missing dishes and silverware

Wonderful
Traveller Type: young couple
  : Solid breakfast. The coffee was very good.

Very Good
Traveller Type: family with young children

Wonderful
Traveller Type: family with young children
  : The breakfast was great, staff was wonderful.
  : Restroom toilet was very small but very clean

Wonderful
Traveller Type: family with young children

Fair
Traveller Type: family with young children
  : Staff was very nice and helpful
  : The beds are terrible

Very Good
Traveller Type: family with young children

Wonderful
Traveller Type: family with young children

Wonderful
Traveller Type: young couple