Red Roof Inn - Santa Ana

Very Poor
Traveller Type: review category business travellers

Pleasant
Traveller Type: solo traveller
  : Convenience to freeways
  : The process of navigating the booking; edits couldn't be made like only one adult - not two; I was surprised I had to add an a $100 deposit after arriving and was informed by Diego it was on the post; while it was only me I didn't need two beds; there was no discount for seniors (I'm over 70 yrs old); altho fairly clean there was a cockroach walking across the dresser.

Wonderful
Traveller Type: review category business travellers

Very Good
Traveller Type: review category business travellers
  : To quiet
  : The staff / not friendly anytime

Wonderful
Traveller Type: young couple

Poor
Traveller Type: young couple
  : Staff are friendly
  : Furniture in really bad condition, the room smelled really bad, pain wall dirty.

Pleasant
Traveller Type: young couple
  : The location was great and the area was quiet with is also a plus.
  : There were a few aspects of my stay that I found unsatisfactory. After driving for seven hours, I was understandably tired and eager to check in. However, the individual at the front desk denied my request for an early check-in (approximately 30 minutes) stating that no rooms were available. Despite this assertion, I observed that no guests were exiting any rooms, suggesting that there may have been an opportunity to accommodate my request. The cleanliness of the room also left much to be desired. Upon entering, we discovered unsightly red stains near the bathroom. Additionally, the beds were uncomfortable, and the pillows were old and worn. The small cabinets adjacent to the beds were equipped with power outlets, but these outlets were often unreliable, randomly turning off and then back on after several hours. Lastly, the area behind the cabinets was neglected, with my phone falling and revealing dirt, hair, chips, and spider webs. This unsanitary condition was unacceptable.

Very Poor
Traveller Type: family with young children
  : I really did not like that the beds were not clean at all I had to call front desk and let them know she had to bring me new bed sheets and I had to do them on my own
  : The restroom did not have sope and it was really dirty I spend 1 hour cleaning up this room to be able to sleep there since I did not wanted to be driving up and down looking for another hotel

Fair
Traveller Type: review category business travellers

Very Poor
Traveller Type: review category business travellers