North Bay Inn Santa Rosa

Very Good
Traveller Type: young couple
  : The room was very clean and the bed was very comfortable. It’s not a fancy place, but it met our needs while we’re there.
  : Perhaps some upgrade to the decor. But as I said, the room was comfortable and clean.

Poor
Traveller Type: young couple
  : Close to restaurant and close to our family that we were visiting.
  : On checking in, the manager's spouse was very rude. We got a text from Sam the Manager that we could check in early than 2:00PM checking time. When we arrived at approx. 11:00 AM the manager's wife said we would have to pay $25.00 "EARLY CHECK IN FEE". I showed her the text we got and she said we still have to pay it. She said they have only 2 rooms available but the cleaning lady doesn't arrive until noon. We asked to see the 2 rooms. One was right by a heavily traveled road. It was all ready for quests. The second room was further back in the site and was also ready to occupy. I asked the lady can we check in to this room, she stated if you pay the $25.00 early check in fee. We didn't and left, returning after 3:PM and checked in. She charged a refundable $100.00 damage fee, which many hotels charge.Our reservations were made for 4 nights with Booking.com. Our airline changed our departing flight home and we told her that. She said we have to talk to Booking to change our reservations. So she charged us for 4 nights.On the 3rd day we checked out and my wife went and talked to Sam (Manager) explaining the situation. He said he will take care of it.and refund my credit card for the 4th night plus our security $100.00 deposit. I haven't seen it yet on my Credit card. The last item, when we first arrived the managers wife said they were sold out and that is why only two rooms were available. The next morning when I woke up around 6:00 AM the place was a ghost town. No other rooms were occupied. She is just a rude belligerent lier.

Good
Traveller Type: group

Pleasant
Traveller Type: solo traveller

Wonderful
Traveller Type: young couple
  : No breakfast. Great location with many restaurants.
  : Sink faucet barely reaches the sink bowl.

Pleasant
Traveller Type: family with young children
  : Old motel so easy to park at our room.About a mile plus walk to historic RR area.
  : Grumpy front desk person was not a great way to check in. Peephole in room was stuffed with Kleenex. Room was a mix of updates and old. No microwave but frig was good. Central location but loud road.TV choices were lacking. Overall, the property felt over priced.

Wonderful
Traveller Type: young couple
  : Exceptionally clean

Poor
Traveller Type: young couple
  : Plenty of parking and near essentials.
  : They said I could do early check in if it was available. It was but would cost $25 more which was absurd for checking in 2 hours earlier. Checking in was a pain too. Adding more onto a physical card for a deposit even though they already used was on my booking and charged. They wouldn’t use that one or Apple Pay even though they had Apple Pay there at the office. I’d have to wait another 1.5 hours for my partner who has the physical card since they refused a split payment of $100 for the deposit on a different card. Lastly being told to wait there to check the room but never going over to the room to check for anything was a strange stall. The AC unit is extremely dated and did zero cooling even on high hours later the room barely got cooler. The pillows are also flimsy and sad.

Fair
Traveller Type: family with young children
  : Not a whole lot to say
  : The smell of the lobby and rooms were overwhelming of food and cleaners. The receptionist could not speak English well and we could not understand her.

Fair
Traveller Type: young couple
  : Easy access and close to all the basic conveniences.
  : If you like to stay at places where you receive a friendly or even civil greeting and one where you feel your patronage is valued, then don't bother booking here.