Sonder — Solis

Very Good
Traveller Type: review category business travellers
  : - Good location.- Well designed.- Staff listened to noise complaints and upgraded us, and we are thankful for that.
  : - Having to enter the key code 3 times on this fuzzy key pad is a real pain. The phone unlock feature just didn’t work.- Very pricey. We stayed for 18 days and still were asked to pay $100 cleaning fee.- if you struggle with noise, be careful - there is an extremely loud club right next to the complex that plays loud music every day of the week. Not their fault though.

Very Good
Traveller Type: young couple
  : The property is located in a very safe neighbourhood with several shops and restaurants.
  : That I had to pay $125 if I wanted it cleaned even though I had stayed for 5 nights.

Wonderful
Traveller Type: family with young children
  : Spacious with everything we needed including the extra things we needed from the storage room. No contact apartment worked well

Disappointing
Traveller Type: review category business travellers
  : It was a ok location
  : Check in was a terrible process, help was not helpful

Very Good
Traveller Type: Traveling as Couple
  : The property is located in a very safe neighbourhood with several shops and restaurants.
  : That I had to pay $125 if I wanted it cleaned even though I had stayed for 5 nights.

Very Good
Traveller Type: review category business travellers
  : Great location in the center of a hip, buzzy neighborhood. Really quiet- thick windows and polite building. Easy checkin and checkout- no cleaning or extra steps required. Great features including roof deck, luggage storage, deep bath, toiletries, washer/dryer, dishwasher, coffee/tea. Truly comfortable bed and pillows. TV worked great, heating worked great.
  : Needs blackout curtains- it's bright when the streetlights and parking lot lights are on at night. Could have used an umbrella. The hot water was not sufficient to fill the bath (tried at different times of the day and night).

Poor
Traveller Type: review category business travellers
  : The apartment was very well appointed, although the bedroom was VERY SMALL. Living area large enough to entertain. Very nice appliances. Washer/Dryer. Convenient overnight parking next-door for approximately $28 dollars.
  : No access to customer service in the United States, Philippines, only.No access to maintenance or anybody over the weekend so if you check in on a Friday afternoon and have a problem with your unit, it will not be addressed until Monday or Tuesday, earliest. The door to our balcony would not open for the entirety of our stay. We could not access the unit on several occasions because the keypad would not respond to our code. Although they advertise otherwise, no early check-in or late check out, so don’t bother wasting your time as they gaslight you for days. I was over billed a late checkout fee for each night of my 5 night stay. check each line item on your bill. Made my last hours in the unit a bit stressful to have these things resolved.

Very Good
Traveller Type: family with young children
  : very clean and spacious
  : we only given 3 towels 2 washcloths and 2 hand towels we had 4 adults and 2 childrenI requested more towels and they said they would bring them but we never got themI did find a couple towels in the essentials closet the last day but we had already went and bought towels

Very Poor
Traveller Type: young couple
  : Never got access to apartment so nothing to like
  : Couldn't gain entry to property place it was an apartment block and not hotel accommodation this was not advertised as such No point of contact extremely bad customer service Would not recommend dealing with them

Very Good
Traveller Type: family with young children