Viceroy Snowmass

Very Good
Traveller Type: young couple

Very Poor
Traveller Type: family with young children
  : The hotel staf are very rude and hotel is very far to city and there is construction next to and aposite of the hotel you can t open the window from noise and dust

Wonderful
Traveller Type: young couple

Good
Traveller Type: Traveling as Couple
  : The view
  : Toro restaurant could have offered a reasonable price for their food.

Good
Traveller Type: young couple
  : The view
  : Toro restaurant could have offered a reasonable price for their food.

Very Good
Traveller Type: Solo Traveler
  : Beautiful accommodations right in the heart of Aspen Snowmass. The room had tremendous amenities - full kitchen, hot tub, stand-up shower, large bathroom, front room sitting area, and a great view of the mountains. The staff was friendly overall, particularly the guys in the early AM. I had dinner at the restaurant and it was excellent. They have a diverse menu, including elk and bison.
  : We had a mishap with the charges. Booking.com charged the rate upon booking. When I arrived to check-in, the front desk clerk charged the same rate plus the $500 damage deposit. I thought this to be strange but they assured me it was fine and I wasn't double-charged. Well, I was (both charges debited; weren't 'pending' anymore). I informed the hotel staff, but they said it was Booking.com's fault and to reach out to them about it. When I contacted Booking.com, they said it was the hotel's fault. Lots of finger-pointing. After I escalated it, it was finally corrected and refunded by the Viceroy. In the end, I'm glad it was rectified, but there was a lot of unnecessary back-and-forth and time spent on this.

Disappointing
Traveller Type: family with young children
  : The concierge and valet staff were incredibly helpful, timely, and professional.
  : The room was dated, the pull-out couch was broken, the televisions did not work, there was a hole in the wall that was haphazardly covered with an outlet plate cover, the window screen was broken, the freezer was broken the first two nights we stayed, the wallpaper was coming off the walls, and the kitchen utensils were limited. You can eat one meal then needed to do a complete wash and reset. Housekeeping came every other day and did not do a full clean. The amenities were significantly limited without advance notice. For example, the outdoor pool bar and kitchen were closed the entire week, the onsite restaurant was closed, and there was significant construction going on throughout the day. We have traveled both nationally and internationally, frequently staying at five-star resorts. This felt more like a 3-star resort and extremely overpriced for the service and accommodations that we received.

Wonderful
Traveller Type: family with young children

Very Good
Traveller Type: young couple

Very Good
Traveller Type: solo traveller
  : Beautiful accommodations right in the heart of Aspen Snowmass. The room had tremendous amenities - full kitchen, hot tub, stand-up shower, large bathroom, front room sitting area, and a great view of the mountains. The staff was friendly overall, particularly the guys in the early AM.I had dinner at the restaurant and it was excellent. They have a diverse menu, including elk and bison.
  : We had a mishap with the charges. Booking.com charged the rate upon booking. When I arrived to check-in, the front desk clerk charged the same rate plus the $500 damage deposit. I thought this to be strange but they assured me it was fine and I wasn't double-charged. Well, I was (both charges debited; weren't 'pending' anymore). I informed the hotel staff, but they said it was Booking.com's fault and to reach out to them about it. When I contacted Booking.com, they said it was the hotel's fault. Lots of finger-pointing. After I escalated it, it was finally corrected and refunded by the Viceroy. In the end, I'm glad it was rectified, but there was a lot of unnecessary back-and-forth and time spent on this.