Somerset Lofts Ascend Hotel Collection

Good
Traveller Type: review category business travellers

Poor
Traveller Type: review category business travellers
  : The room weren’t clean and we didn’t have towel. We call the front desk a few times requesting them and no one showed up after we were promised some towel. There were stain everywhere! The sofa, bed etc. they really need a new cleaning crew or housekeeper.

Fair
Traveller Type: young couple

Very Poor
Traveller Type: family with young children
  : Nothing.
  : On arrival just driving into the car park it was dirty with rubbish all over, people just hanging around. Parked the car and when checking in 3 males were seen walking to the car and looking into it, felt like they were casing the car. Inside the hotel smelt of hot food and cannabis. Generally appeared like people with social housing/care needs ( not their fault) were being housed there. The room had flies, filthy walls, filthy carpet, filthy fridge, smell in the room. Corridors smelled of hot food and cannabis and filthy carpet and walls. Awful throughout. Felt very unsafe and the place was that bad we took the decision leave with immediate effect and will seek a refund. The hotel isn’t fit for purpose for vacation destination or any other for that matter. If the owner feels offended by this review I would ask if you would stay in a place like this when travelling in a civilised country. I’m sorry the whole place was disgusting and felt unsafe. The photos advertised on Booking.com bear no resemblance in cleanliness etc to this hotel. Holiday makers avoid, avoid, avoid.