TLH Carlton Hotel And Spa (TLH Leisure Resort)

Good
Traveller Type: Traveling as Couple
  : There was a good range of facilities, the main hotel staff were friendly and helpful. plenty of parking. easy walk to the beach and to town.
  : The decor was dated, some of the carpets were warn and needed replacing. The leisure club staff were not very friendly, and charging hotel guests for towels is unacceptable when the room rates are not cheap

Pleasant
Traveller Type: Traveling as Couple

Good
Traveller Type: Family with Young Children
  : The staff are very helpful. The rooms are clean regularly and comfortable. The breakfast service is very good. The spa pool very good kids enjoyed it. On-site shop for gifts is very reasonable priced grandkids loved it.Great location to stay for visiting local attractions, and the hotel is a short walk to the seafront.
  : The parking spaces available on site are very tight for a family size vehicle but manageable. The dinner meals lacked a bit of taste and a bit bland for my taste. I would not book this again. The property was a bit dated. The photos on the booking site are not true to the current site, and it was a bit disappointing.

Pleasant
Traveller Type:
  : Young manager in breakfast restaurant very helpful & professional at Carlton, lady housekeeper very helpful carried my luggage and helped change our room for better one for our needs. Indoor Swimming pool nice. Idea location for beach etc
  : That you have to pay for parking if booked with booking.com previously it was free.Lift out of order many steps to room, jacuzzi out of order. Window sil in room very dirty & cant open very much.

Pleasant
Traveller Type: Traveling as Couple
  : Staff were very welcoming great spa facilities
  : There was what sounded like a tumble dryer going all night didnt sleep well at all the room was very hot and the window wouldnt open

Pleasant
Traveller Type: Family with Young Children
  : Ive stayed at this location multiple times and never had any problems, ran into a few minor ones on this stay. The staff are very friendly and usually always accommodating. The hotel is in a great location and the Aztec spa is always clean. The breakfast is always great.
  : So on this occasion our room wasnt serviced in the day for two days, even though we made a conscious effort to ensure we were out of the room this resulted in needing to go to reception to ask for toilet roll which for the price of this hotel shouldnt be happening. Whilst at reception the receptionist said come on Im trying to go home when asking for toilet roll which I considered quite rude seen as I see toilet roll and a basic of a hotel room. There was also an occasion where we used the Aztec cafe where I was told there were no tea or coffee available this was at 7pm on a Sunday, as our room also hadnt been serviced this meant no hot drinks were available to us. Also whilst sat in the cafe with a cold drink on the same occasion staff were hovering around us making us feel as if we needed to leave not the relaxing evening I was looking for.

Very Good
Traveller Type: Family with Young Children

Wonderful
Traveller Type: Business Traveler
  : Swimming pool.
  : The extraction fan was very noisy but I simply used the mirror light instead of the main light for the bathroom.

Pleasant
Traveller Type: Family with Young Children
  : Staff very friendly and facilities where good
  : Very outdated room windows with mould and on walls.Not much Vegetarian options for dinner and breakfast can be better with more options like crossants/pancakes.