Curio Collection by Hilton Boeira Garden Hotel Porto Portug

Pleasant
Traveller Type: Traveling as Couple
  : Some of the staff was ok.However, it is strange that in a Portuguese hotel, most of the staff that I encounter doesn't know how to speak Portuguese properly.Breakfast had a good variety.
  : The staff needs to work very hard to know how to behave in a 5* hotel.It was the celebration of the 45th birthday of my husband and I asked the hotel if they could do something, when I arrived at the hotel they told me that they had upgraded my bedroom...I have no idea how was the one before but we went to a bedroom with balcony facing the other balconies and the passage between buildings that needs renovation. I was expecting a slice of cake or even a cupcake something related to the event because it is what I am used to when we go around the world to other 5 or even 4* hotels.The hotel is not well maintained and needs some work.Also, on the wine tasting, we arrived at the building, and not a single person greeted us. we needed to go to then instead of the opposite. While my husband was tasting one of the younger people was 'almost laying down on the counter' looking to the mobile. Again not the expected behaviour.One more thing, it seems that the exterior swimmingpool is seasonal, however when you have in April a heat wave reaching 28 C I believe it would be reasonable to open the pool or at least put out the sunbeds.Overall, the experience was a little disappointing, I am not going back.

Very Good
Traveller Type: Traveling as Couple

Wonderful
Traveller Type: Traveling as Couple
  : Friendly staff. Excellent breakfast. Quiet indoor pool, with sauna & steamroom. Good gym.
  : Housekeeping kept forgetting to replace tea and coffee.

Wonderful
Traveller Type: Traveling as Couple
  : We visited Porto when the weather wasn't ideal, so made use of the gym and indoor pool facilities in the afternoons. Staff were extremely friendly & helpful, room comfortable.
  : The location is a little bit further out, however we were aware of this when booking and chose to compromise on location for the other amenities offered by the hotel.

Pleasant
Traveller Type: Family with Young Children
  : Lush garden, nice pool/spa, nice playground, big family rooms, restaurant staff was very friendly (esp rafaela and ericez), good breakfast quality with made-to-order eggs etc
  : Front desk staff was very inflexible and not really communicating well. Booked through booking but did not get good members benefits although it was mentioned in the Hilton app - but no understanding that paying 40 eur per day additionally (nearly +30% on room rate) would be an uncomfortable thing to here when arriving to a supposedly relaxing vacation. Everything else is also trying to be charged - late check out 80 eur, bringing a plate which was taken by housekeeping 7 eur etc. bar menu was very generic and we were missing more Portuguese options. Also the breakfast was always the same over a week and a bit of change would be nice

Pleasant
Traveller Type: Business Traveler
  : big rooms very spacious indeed,
  : i wouldnt rate it a 5 star hotel, too much unused space in the rooms, bathrooms new and modern but are configured in old fashion, its an okay hotel.

Wonderful
Traveller Type: Family with Young Children

Good
Traveller Type: Family with Young Children

Very Poor
Traveller Type: Family with Young Children
  : The location of the hotel is well located in the city center.
  : Waking up before 7am on a Sunday, with the impressive howls of dogs in the next room. A hotel that is definitely not for families, it looks more like a dog hotel.

Wonderful
Traveller Type: Traveling as Couple