Fairfield Inn by Marriott Rochester East

Very Good
Traveller Type: young couple

Very Good
Traveller Type: family with young children
  : Nice, quiet, and clean.
  : You have to request housekeeping when you need it. Only 2 towels in room for 2 people.

Wonderful
Traveller Type: family with young children
  : Room very clean pool area well kept
  : Breakfast choices could be a little bit better.Having two types of those awful Sausages was not good. The first day we had bacon but the other two were just sausages. Some cheese is might be good as well

Very Good
Traveller Type: solo traveller
  : Location was great, near amenities like gas, grocery Starbucks. The room was comfortable the staff were friendly. WIFI was great. I'll stay there again on the return trip.
  : Nothing!

Wonderful
Traveller Type: family with young children
  : Francisco at the front desk was very helpful and always available. And the best thing was that I had requested. The duvet be removed in summer. Lightweight blankets put on along with soft pillows it was there and waiting for me. No problems!
  : I could not get very many TV channels and was not aware that the house cleaning only came every other day.. Did think the hotel was a little expensive. I live in Boston and there are Boston hotels you can get for that much on the weekend.

Very Good
Traveller Type: family with young children
  : Clean
  : Elevator was not working

Very Good
Traveller Type: young couple

Very Good
Traveller Type: family with young children

Wonderful
Traveller Type: Traveling as Couple
  : Friendly staff and good amenities
  : Should not have advertised two beds when only one beds were available.

Very Poor
Traveller Type: review category business travellers
  : Gary Muhammad is the acting manager! When I told them, I am checking out early due to bugs in the room the woman at the desk stated i paid Booking.com, which i told them i paid at the hotel. Then she said i would have to call booking.com to have them send Marriott a cancelation. After being on the phone with Booking.com for almost an hour, Booking.com stated it was Pay at the hotel and they will have to refund the remainder of the 6 days. Booking .com stated they would send them a message to refund! After an hour and a half on the phone i asked for the manager and Gary Muhammad came out and was not Polite and i said I am leaving and want to check out and i need some type of documentation showing i checked out, Mr. Muhammed stated again we need the cancelation from booking.com. Mr. Mahammad stated; “what is the reason why i am checking out early” and i stated “bed bugs in the room” and i am not staying in a hotel that has bed bugs and showed him pictures of the bed bugs! Mr. Muhammad stated that is a scab. I stated are you kidding me Scabs do not have legs, (Unbelievable response). I stated bed bugs are not acceptable in a hotel, He did not respond and it was obvious Marriot Hotel and employees where not concerned by my complaint!I told Mr. Muhammad that i would contact my charge card company to make them aware of my departure date, have a nice day. I have bites on my body from these bed bugs. Beware of the experience that I have had which includes pictures of the bedbugs found!Mr. Mahammad also stated in his message that he inspected the room for bedbugs! Mr. Mahammad could not find any. HMMMMM the room would have to be heated and inspected by a licensed company trained to deal with Bedbug’s according to the health laws and all the rooms adjacent to this room would have to be quarantine and sprayed for bedbugs!!!
  : Gary Muhammad is the acting manager! When I told them, I am checking out early due to bugs in the room the woman at the desk stated i paid Booking.com, which i told them i paid at the hotel. Then she said i would have to call booking.com to have them send Marriott a cancelation. After being on the phone with Booking.com for almost an hour, Booking.com stated it was Pay at the hotel and they will have to refund the remainder of the 6 days. Booking .com stated they would send them a message to refund! After an hour and a half on the phone i asked for the manager and Gary Muhammad came out and was not Polite and i said I am leaving and want to check out and i need some type of documentation showing i checked out, Mr. Muhammed stated again we need the cancelation from booking.com. Mr. Mahammad stated; “what is the reason why i am checking out early” and i stated “bed bugs in the room” and i am not staying in a hotel that has bed bugs and showed him pictures of the bed bugs! Mr. Muhammad stated that is a scab. I stated are you kidding me Scabs do not have legs, (Unbelievable response). I stated bed bugs are not acceptable in a hotel, He did not respond and it was obvious Marriot Hotel and employees where not concerned by my complaint!I told Mr. Muhammad that i would contact my charge card company to make them aware of my departure date, have a nice day. I have bites on my body from these bed bugs. Beware of the experience that I have had which includes pictures of the bedbugs found!Mr. Mahammad also stated in his message that he inspected the room for bedbugs! Mr. Mahammad could not find any. HMMMMM the room would have to be heated and inspected by a licensed company trained to deal with Bedbug’s according to the health laws and all the rooms adjacent to this room would have to be quarantine and sprayed for bedbugs!!!