Starlight Inn Canoga Park

Wonderful
Traveller Type: Traveling as Couple
  : The one room space was perfect for the single night me and my partner needed for the night at such a late hour in LA (10-11pm). Bed was comfortable enough and the mini fridge in the room was good to keep our little cake souvenirs cool. Rooms aren't very sound proof, which wasn't an issue for us, we didn't mind. The hallways were really nice too. Good cheap price. You get what you pay for.
  : Very small parking. Almost couldn't get out. The bedsheets had a lot of holes on top but the bed was clean on the inside which was all that mattered. Again, room aren't soundproof, but it wasn't an issue for my partner and I.

Poor
Traveller Type: Solo Traveler

Very Poor
Traveller Type: Solo Traveler
  : False advertising on website. Heater didnt work in the first room they put me in burn marks everywhere and holes from cigarette smokers.

Fair
Traveller Type: Business Traveler
  : Price and location
  : Had to find a local ATM to give a $100 cadh deposit. First time that ever happened to me. Very inconvenient.

Very Poor
Traveller Type: Business Traveler
  : Nothing
  : Let's talk about the hotel experience from hell. The front desk staff, particularly the woman in charge, was notably unfriendly and seemed quite unhappy dealing with customers. It's perplexing to see someone who interacts with the public but doesn't seem to enjoy it at all, especially when they are the face of the business. Despite being rated 2.5 stars on Priceline, the hotel's service and quality were so poor, it truly deserved a lower rating. Upon arrival, the receptionist provided a long list of strict rules, making it clear that guests were under close surveillance and that any violation, including having guests in the room, would result in immediate eviction without a refund. During my time in the lobby, I witnessed a couple complaining about the state of their room it was dirty, the bed was unmade, and there was leftover trash. Astonishingly, instead of offering a solution, the woman at the desk accused them of causing the mess, despite their recent arrival. Their request for a refund was flatly denied. While I understand the complexities of managing refunds in a business, there's an expectation of basic standards of service and cleanliness, which were not met here. Due to Priceline's non-refundable policy, I felt compelled to check in, only to discover that I might have been assigned the same unclean room as the previous guests. I chose to leave immediately. The hotel's cleanliness was severely lacking, almost to the point where it would only be a marginal step up for someone without shelter. The customer service was deplorable, characterized by rudeness and hostility. The condition of the building and rooms was also unsatisfactory, with a pervasive unpleasant odor. This was an extremely disappointing experience, and I advise against staying at this hotel. It's not worth the time, money, or stress. I rarely leave negative reviews, but this experience was so notably bad that it warranted a warning to others.

Fair
Traveller Type: Family with Young Children
  : Na
  : Parking is not good and the rooms need an upgrade.

Very Good
Traveller Type: Traveling as Couple

Very Poor
Traveller Type: Solo Traveler
  : I didn't stay there yet I still got charges they wanted hundreds of dollars in deposit and insight have that much at the moment
  : Everything I didn't stay there yet still got charged

Poor
Traveller Type: Family with Young Children
  : The location was convenient
  : My room was smoking, and I dont smoke

Very Good
Traveller Type: Traveling as Couple