Pacific Hotel by SmARTflats

Very Poor
Traveller Type: Traveling as Couple
  : Nothing
  : Everything from entering to exiting

Very Poor
Traveller Type: Traveling as Couple
  : This listing for Smartflats Pacific Hotel is fraudulent. It is NOT a hotel; it is a room for rent with a toilet; however, there is no door to the toilet room. The air conditioner was also broken and with temperatures reaching 80 degrees, it was unacceptable. Sink was also clogged. Stains on carpet. No pillows except throw pillows. Reached out to staff MULTIPLE times, but they did not take any action. This is NOT a hotel, there was no reception, no staff. It is an overpriced AirBNB room for rent. Would NOT recommend dealing with this property every again. They will NOT respond to requests for help.
  : This listing for Smartflats Pacific Hotel is fraudulent. It is NOT a hotel; it is a room for rent with a toilet; however, there is no door to the toilet room. The air conditioner was also broken and with temperatures reaching 80 degrees, it was unacceptable. Sink also clogged. Stains on carpet. No pillows except throw pillows to sleep on. Reached out to staff MULTIPLE times, but they did not take any action and their response was limited, and few and far in between. This is NOT a hotel, there was no reception, no staff. It is an overpriced AirBNB room for rent. Would NOT recommend dealing with this property EVER. AVOID at all costs. They do not respond to requests for help. Additionally, the area is HIGHLY unsafe and crawling with criminal activity (theft, pickpockets, drug use). Overpriced and fraudulent for what you get and the area.

Fair
Traveller Type: Traveling as Couple
  : The location of this property was quite close to central station. The checking instructions were good. The bed was comfortable and all the furnitures were good.
  : The property wasnt clean enough. The property at the time of booking had in the room description air conditioning mentioned but there was none. On raising was informed I didnt book any but I did send a screenshot of the details. No luck, no fan either. We kept the window open otherwise its suffocating but window is a fire escape that means anyone can climb into the room from there. No toiletries or soaps provided.

Very Good
Traveller Type: Traveling as Couple

Very Poor
Traveller Type: Business Traveler
  : Location is good
  : This was my worst experience ever. More like a horror story than a stay. To start with, it's not a realhotel (no reception) but rooms renting like airbnb. But they are classified as hotel on booking.com, which is a deception. I arrived late, there was no one at the premises. Doors to my room are open. Inside, a strong buzzing sound from the electricity switch. No electricity, no lights, and doors were open.Had to use my phone light to investigate if I am alone in the room :)It was scary. Their support - forget about it. I tried to call, but no one answered (nor tomorrow). Wasted 15 minutes of roamingcalls with their answering machine. Whole night I spent with "one eye open", listening to strong buzzing from the switch, wondering if it would catch fire.In the meantime, bombarding me with SMS messages saying "buy from us", and "keep your room clear or we will charge you extra!". I find them to be a disgrace to the hospitality industry. Chasing easy money with no desire to be a good host.

Wonderful
Traveller Type: Family with Young Children
  : I was unsure how yo get into the room, because the lighting was dim and the buttons on the door handle were hard to see, but once I was in the room it was a very nice room. We'll located, quiet, and well appointed.
  : I struggled to get the reservation set up. It was not clear how to pay the deposit, and for whatever reason the message with the room and building codes did not appear. All got set up a good day in advance, however, and the messaging system worked pretty well. The support was quite good.

Very Poor
Traveller Type: Business Traveler
  : Asked for invoice and they don t want to give. Will never use smartflats again!

Poor
Traveller Type: Traveling as Couple

Wonderful
Traveller Type: Family with Young Children
  : How close to everything was
  : The bedroom carpet was stained

Wonderful
Traveller Type: Solo Traveler
  : The Bed was fantastic. The bed cover and the mattress were so comfortable. The shower was really nice and warm. The location is great for exploring the inner city. The staff were very helpful when I had a question on how to turn on the lights. The heating was working great. I Had a very small room so it heated up fast, which was necessary as the days I spent were very rainy and cold.
  : The only thing I can give a remark on is that it was very dusty on the surfaces like the bed tables and on the floor.