Comfort Inn & Suites Liverpool NY

Good
Traveller Type: young couple

Good
Traveller Type: group

Very Good
Traveller Type: family with young children

Very Poor
Traveller Type:
  : Fraud, deception filthy is best to describe this place. Advertise as pool available. Clearly closed with sign on not in use. Was told kids could use at their own risk! Gets very warm then very cold. When I told them I will be putting in a complaint .
  : They retaliated..told me go sit down like I was a dog.2nd party staying there left as well, then called police on me for wanting a receipt canceling my stay. This was supposed to be a joyous Christmas meeting with my grand kids coming from out of state

Wonderful
Traveller Type: young couple
  : Clean and staff was very polite and attentive
  : The coffee needs to change. We are coffee roasters and the coffee tasted old and weak.

Very Poor
Traveller Type: Group Traveler
  : Location
  : FILTHY!! SMELLY ROOM, DIRTY GARBAGE ON FLOOR OF ROOM AND BATHROOM. TOILET PAPER ON FLOOR, LOOSE SCREW ON FLOOR OF BATHROOM. Front desk man was BEYOND RUDE and clearly said NOT want to be there. In the morning no staff was at the desk.

Very Poor
Traveller Type:
  : leaving.
  : dirty, poor condition, unsanitary.

Pleasant
Traveller Type: young couple
  : It was VERY quiet. Maybe only 10-12 rooms filled by the amount of cars in the parking lot throughout the stay. The bed was comfortable- however the sheets didn’t stay on the bed! They were like bed covers.
  : The WiFi (I bring a Roku with me) was always “buffering”. Ended up just watching cable. The smell when you walk into the lobby. It has a strong weird scent. My husband said he thinks it is their seasoning! (Hotel personal cooking!) The POOL was closed for the winter. It’s an INSIDE pool! We live in an area that people BOOK hotels just to use the pool! The bathroom- it was dirty. There was a used old washcloth under the sink that you could tell had been there a bit! You could see the dust all over the bottom! Used toothpaste ran down the front of the counter. The toilet was clean. The tub “rinsed out”. Breakfast was alright. Waffles. Scrambled eggs and sausage. Cereal. Not many other options aside from toast and a yogurt.

Good
Traveller Type: Group Traveler
  : The staff
  : Disappointed that the pool was not open that was one of the main reason I paid over $---for 2 nights

Fair
Traveller Type: family with young children