TownePlace Suites by Marriott Colorado Springs South

Very Good
Traveller Type: Family with Young Children
  : Full kitchen and 2 bedrooms were amazing. Everyone had their own Tv and it was super clean
  : Very thin floors separating, there was a large family upstairs from us which could make it very loud. The pool unfortunately was closed.

Good
Traveller Type: Traveling as Couple

Good
Traveller Type: Traveling as Couple
  : location
  : nothing really..

Very Good
Traveller Type: Family with Young Children

Good
Traveller Type: Business Traveler
  : Breakfast
  : They charged me for my stay and I still have yet to have my money returned to me. I was paid in full through you before arriving there and there was no reason for them to charge me for anything.

Fair
Traveller Type: Traveling as Couple
  : Breakfast was pretty good. Fair selection. The staff was friendly. I didn't use the pool but it looked clean and well kept. The room was mostly clean (See below) I am retired, walk with a cane and have a service animal. The staff didn't blink an eye when I bought my 90 pound English golden retriever in the door. I am usually given a bad time at hotels due to Gunnar. I was pleasantly surprised when they appeared to see him as just another customer. Thank You for that!
  : I used booking.com to book the room. They said no money was to be taken until we stay at the hotel, then they took the money that day (a week before we to get there), at almost twice the rate quoted. (5 days stay for just under $600 but charged me almost $1K. The money was returned to me, but I had to wait for that money to be returned in, "a few days," when it shouldn't have been taken at all. The rug in the room was filthy. I could not walk in the room without shoes. Floor was sticky and dirty. My white socks turned black on the bottom due to the rug being so disgusting.

Fair
Traveller Type: Family with Young Children
  : Staff not attentive when checking in, he acted like he didnt know what he was doing. When I checked out the different clerk, was on the phone and s couple of people were waiting to check out! I believe customers in front of you should be attended to not someone on the phone! When I checked out ask is there a receipt, oh he said it was sent to your email! Ok. Well when I got the email, that hotel charged me $10.00 extra for parking!! I am furious.I put the little sign in my window as they ask me too! When I booked this room total charge was $131.00; rounded off!! But I was charged $141.13; I would have disputed the charge but didnt know as no receipt! This is not acceptable! I am 76 yrs old and on a fixed income!! So why and how can they charge for parking ??????

Very Good
Traveller Type: Solo Traveler
  : Comfort
  : Location

Poor
Traveller Type: Traveling as Couple
  : Breakfast. Room cleaning staff was excellent.
  : Building wi-if was awful. Shower handle fell off. Call in middle of night with non existent message.

Very Good
Traveller Type: Business Traveler