Holiday Inn Express Hotel & Suites Macon-West an IHG Hotel

Very Good
Traveller Type: Group Traveler
  : Staff was sleeping during breakfast. We had to wake him up to have things replenished.

Good
Traveller Type: family with young children

Good
Traveller Type: Family with Young Children

Disappointing
Traveller Type: family with young children
  : Location and price good.
  : We usually love staying at any Holiday Inn Exp/Suites, however, at this one:The breakfast attendant was very rude and hovered over the area, staring at people as they selected their items and would then shake her head and mumble/grumble to herself about anything they chose. Made for a very uncomfortable breakfast experience for everyone. The floor in the room was sticky and dirty and had to wipe it down with a washcloth, which was black with dirt when I finished. Asked in advance for a room in a quiet area of the hotel...was told I would be put on a high floor, then was given a first floor room right near the lobby that had a spotlight shining on the window all night long which lit up the room even with the shades down. The fridge in the room didn't work well and our items felt like room temperature when we took them out in the morning.

Pleasant
Traveller Type: family with young children
  : Very nice hotel. Good location. Acceptable cleanliness.
  : The water did not even get warm enough to give my son a bath. My shower was just above cold.

Good
Traveller Type: Traveling as Couple
  : The location.
  : Bathroom had very low toilets. Difficult to get up from after using.First room had no heat,second room okay but had to repack luggage to move.Breakfest looked old and unappealing. Ran out of body wash, no hair conditioner or dryer. Substandard!

Very Good
Traveller Type: Solo Traveler
  : It's a well kept property.
  : Had to change rooms because of a minor issue. No maintenance was on-site.

Very Good
Traveller Type: family with young children

Very Poor
Traveller Type: family with young children
  : Lobby attendant was scrolling on phone when I arrived and didn't look up to me for about 5 seconds.Room was very very dirty. Dead bugs on floor as we entered room. Room smelled, we cancelled room. Awful

Very Good
Traveller Type: young couple
  : Convienient location
  : Breakfast should be at 6 am or at least a few options available at that time