Crowne Plaza Cleveland Airport an IHG Hotel

Very Good
Traveller Type: review category business travellers
  : The room was cold. The air conditioning was not working properly.

Good
Traveller Type: Traveling as Couple
  : No drainage in the shower.

Good
Traveller Type: group
  : Proximity to airport and shuttle.Comfortable bed.On-site Restaurant and bar.
  : Entire Restaurant was closed to public for a private event.Bar was open, but not serving alcohol!After a long day of travel, we had to find off property alternative for dinner.

Very Good
Traveller Type: young couple
  : Perfect location
  : Bathroom wasn’t completely clean

Wonderful
Traveller Type: family with young children
  : We stopped to overnight during a family road trip, good spot not far off the interstate, but far enough to not hear it. The pool was nice too, especially to take a 7 year old to burn off some energy after being in a car seat all day.
  : The fire alarm went off, not the Hotels fault, but it stayed on for almost 45 minutes after the fire department said all clear and left

Very Poor
Traveller Type: review category business travellers
  : Shuttle from airport
  : Coffee maker was broken. Tub wouldn’t drain. No laundry bag in closet. Condom wrapper under bed.

Wonderful
Traveller Type: solo traveller

Good
Traveller Type: family with young children

Poor
Traveller Type: family with young children
  : LocationWe paid a premium price because of two major events going on in Cleveland - Women’s Final Four and Solar Eclipse.
  : We paid a premium price because of two major events going on in Cleveland - Women’s Final Four and Solar Eclipse. Our bathroom floor was filthy, looked like it had food crumbs all over it. The toilet paper holders were broken, resulting in TP roll popping off the holder and onto the floor every time it was touched. Folding luggage rack was falling apart, missing screws and unusable. When I asked during reservation process for AAA or AARP discount, I was told to do that at checkin at hotel. During checkin, I was told it should have been done during reservation process. Really? Which way is it? I could not use either discount, which I consider a ripoff. It would have been a nice thing for your hotel to honor either of the discounts. Last, but not least, we had two towels for 3 people. And one was ripped.

Fair
Traveller Type: solo traveller
  : I booked through booking.com, single room first floor with balcony. I was told couldn't have balcony cause I went through 3rd party. Disappointed.