Hotel Neapolis

Good
Traveller Type: Family with Young Children

Wonderful
Traveller Type: Family with Young Children
  : The WiFi at the Hotel is poor.

Very Poor
Traveller Type: Business Traveler
  : Loction
  : Horrible experience! I may be unlucky but this was the worst experience of my life and I travel a lot! I arrived at the place and the room was super dirty, dusty and the mattress with mold (pictures attached). The AC was not working but it was only on fan mode. I went to complain at the reception showing pics and videos. The guy offered me an extra sheet and suggested me to open the window if too hot; I told him there was a lady singing and he told me she will soon or later stop. I arrived at the hotel late and it was hard to find an other hotel. I spent more than 1 hour on the phone with bookings.com to complain and find a solution but nothing. I had to sleep in that horrible room.This morning, I received 21 as a refund (I paid 76 ) but no one from the management came to talk to me to apologize for happened.I had the throat Hitching the whole night for the dust and I felt it was not healthy to sleep on such dirty mattress, plus it was very hot in the room.Breakfast was bad as well. Very little variety, the ham and cheese were old and the color was not so nice.P.s. It is a pity I cannot share the videos as they would give a better idea of the situation.

Very Good
Traveller Type:
  : Very helpful staff eg booking taxis, attention to allergies etc Great location in historical centre Pleasant room - comfortable bed - good strong hot shower Decent breakfast
  : Shower cubicle could do with being enlarged Good breakfast would be improved by providing fresh fruit

Good
Traveller Type: Business Traveler

Very Good
Traveller Type: Family with Young Children

Poor
Traveller Type: Traveling as Couple
  : The location was as described near the main nightlife within the historical region but it came at a cost as there was noise almost 24 hours a day which made it difficult to sleep.
  : The room was very small and the walls paper thin. I could hear other residents snoring, using the bathroom and having a shower. The shower cubicle was tiny which made it almost impossible to bend downif you dropped the soap it was goodnight Vienna!

Wonderful
Traveller Type: Solo Traveler

Wonderful
Traveller Type: Traveling as Couple
  : Great location, good breakfast, helpful staff, nice room.
  : Nothing.