Hotel Toledo

Very Good
Traveller Type: Family with Young Children
  : It's close to all the main attractions. Has a metro station next to it. Lots of great restaurants.Everything is on your doorstep and it was just what we needed.
  : Well, having everything is on your doorstep is a double edged sword. It can be quite noisy but we were expecting this so brought earplugs and it was fine.

Poor
Traveller Type: Traveling as Couple
  : Location is in the beating heart of old Napoli, right on the door step, earthy and vibrant. A step away from bars, restaurants and the craziness of Naples.
  : The hotel, more a pensione is sadly lacking investment and attention. It is not rustic but run down. It lacks management with vision and resources to turn this faded, dated and fusty back street B & B into a real little gem. The management is lazy, trading off it's authentic location, whilst not capitalising on the resources it has. For instance it's roof top terrace is a real winner but little mote than a storage area and completely under utilised. We had some serious issues during our stay, solied blood stained pillow cases, AV and fans that did not wrk, fridges that were broken, mould on the bathroom walls. Then finally a serious water breach, that also present a fire risk, that necessitated our moving rooms, that was not attented to, until it had reached a level where the water had escaped the room out onto the hall, despite management being told. The noisy front facing room we were given had no double glazing, despite repreated reviews mentioning it. We were simply given ear plugs by managment and basically told to get on with it it is Napoli. Breakfast is a lack lustre affair, a few pastries and fruit with eggs on request, and even the fridge is turned off after the service. The only saving grace is that goreous little roof terrace. No refund or compensation was offered for our poor experience further demonstrating the lack of commitment to guest experience and customer service. Oh and top tip, if taxing from Napoli air port - don't let the taxi drop you at the port and say its only a short walk to the hotel. Its1km from the port - not much on foot alone but with cases - the cobbled streets will destroy luggade wheels, Taxi do and will go to the little back streets - the taxi driver was just lazy.

Very Good
Traveller Type: Traveling as Couple
  : Traditionally decorated hotel in the heart of the city. Staff were super friendly and helpful. Everything was very clean. Wifi worked reasonably well. The area around the hotel is very lively till quite late at night.
  : Lack of shade in the outside breakfast area.

Pleasant
Traveller Type:
  : staff were lovely, felt secure needing to be buzzed into building at all hours
  : very run down, bathroom very outdated and didnt feel clean

Poor
Traveller Type: Solo Traveler
  : Generally the location is good for restaurants and shopping.
  : Location next to bars and so much noise. I should have known when I was handed ear plugs upon check in. Also I would never refer to this as a boutique hotel (as it said in the booking.com site). It was more like a back packers hostel at best. Strange and funky. Must have been a very professional photographer hired for the photos.

Very Good
Traveller Type: Solo Traveler
  : Location friendly staff.