Royal Art H. Duomo Napoli Centro

Very Good
Traveller Type: Traveling as Couple

Fair
Traveller Type: Traveling as Couple
  : - registering a room/receiving a room key is located 4 km from the room where you need to stay-the condition that you need to get the keys to the room in a completely different place is not described clearly and ambiguously-Having arrived at the address indicated in the booking.com application with luggage, you need to take a taxi and go to a completely different place to get the keys, then you need to take a taxi again and return to your room which ultimately increases the cost of the room by 100%Having still time before leaving the room, the staff enters the room without knocking 10 minutes before 10 am and kicks you out. (an elderly man with glasses took away the keys, leaving us without electricity)

Poor
Traveller Type: Family with Young Children
  : Location was convenient not far from the Station
  : They charge 35 euros for early check in and 4 euros per luggage to deposit which is unbelievable. Rooms are not located where the check in building is and they can be over 15 or 30 minutes far or even more. The exact distance from the check in point should be clearly specified on the Booking website.There was no hot water in the room and we were unable to take a proper shower also the bathroom had very old water marks and scale. No WiFi working in the room. When we went to pick up our luggages from the check in point, the Staff working in the evening shift was very confrontational with poor customer service,They also try to bribe customers by advertising with a poster in the room that if you leave a positive review, they refund you the luggage storage costs. Good reviews should only be left if proper customer service and a good accommodation experience are provided which has not been the case for Royal Art H Duomo by ClaPa Group. Management and owners have some serious work to do in order to improve the service they offer.

Very Poor
Traveller Type: Family with Young Children
  : I dont like everything
  : Not as described online

Poor
Traveller Type: Solo Traveler
  : its location
  : no access to terrace no cutlery crockery cups no jug no toaster they took a $ 200 deposit when they dont let you know beforehand. you have to walk from the check in point to the apartment again not told beforehand .

Poor
Traveller Type: Traveling as Couple
  : Location
  : Anonymous factorylike check-in in one location and then they send you to your place alone across the city. Tiny uncomfortable bathroom. Kitchen with no kitchenware or cutlery. Impossible to have a tea or coffee if you did not bring your own equipment in your luggage. No blanket and no extra pillows.

Very Poor
Traveller Type: Traveling as Couple
  : The bed was very uncomfortable.

Poor
Traveller Type: Traveling as Couple
  : Room was wet, there was a roach, it was in a bad part of the city, you have to pick up your key 10 minute drive away, fill out extensive paperwork, we left and didnt stay here.

Disappointing
Traveller Type: Traveling as Couple
  : Room was ok
  : We were given a key which didnt work correctly. Wasted 3 hours of our short trip resolving the problem. Staff did not treat the issue seriously. Customer service ignored our messages when we contacted them to try to resolve our complaint.